Zorica Cvetanovska, Business Development | Strategy

Zorica Cvetanovska

Business Development | Strategy

WFC Holding

البلد
الإمارات العربية المتحدة
التعليم
بكالوريوس, Banking Managment
الخبرات
20 years, 6 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :20 years, 6 أشهر

Business Development | Strategy في WFC Holding
  • الإمارات العربية المتحدة - أبو ظبي
  • أشغل هذه الوظيفة منذ يونيو 2022

Leveraging communication skills, product/services knowledge and industry expertise as a part of collaboration efforts campaigns, and strategies to attract and engage potential customers effectively.
Develop mutually beneficial proposals, negotiate contract terms and communicate effectively with stakeholders.
Data tracking and analyses for key performance indicators in order to create development plans and forecasting sales and growth projections.
Establishing BD Policy and Procedures, Costing and Internal Flowchart approvals.
Sourcing and bidding Tenders.
Providing power BI reports to showcase P&L and take necessary action.
Strategic approach towards the clients through meetings to identify their needs and become a problem solver.
Demonstration of our own developed HR SAAS, highlighting the features and benefits.

Regional Business Development Manager في WealthBrain
  • الإمارات العربية المتحدة - دبي
  • فبراير 2021 إلى يناير 2022

Lead the business and the relationship development with prospects and clients. Align objectives, priorities and resources between WealthBrain and them
Win new business development opportunities (originating, structuring, executing) with high-growth global, regional, or local players mostly across finance sector.
Positioning WealthBrain as the preferred partner among prospects and clients, thorough deep understanding of entities strategies, priorities, needs and business processes, to present strategic ideas on how WealthBrain product can impact their results; in alignment with industry developments, dynamics and digital trends
Being actively involved in the Fintech & ecosystem
Accountable for optimizing resources to achieve volume and revenue targets and P&L. Deliver financial objectives including revenue, payment volume and market penetration objectives
Making decisions over strategic and tactical matters I am responsible for and escalate the ones that require senior management involvement
Conduct business with ethics all across the stakeholders

Business Development Manager في Cass Parking
  • الإمارات العربية المتحدة - دبي
  • أكتوبر 2019 إلى ديسمبر 2020

-Develop a growth strategy focused both on financial gain and customer satisfaction.
-Conduct research to identify new markets and customer needs in Europe and MENA regions.
-Arrange business meetings with prospective clients.
-Promote the company’s products/services addressing or predicting clients’ objectives
-Keep records of sales, revenue, invoices etc.
-Provide trustworthy feedback and after-sales support
-Build long-term relationships with new and existing customers

Country Manager في The Business Year
  • الإمارات العربية المتحدة - دبي
  • أكتوبر 2017 إلى سبتمبر 2019

 Developing highly specific and successful contract pitches for the potential key account prospects carefully negotiating the terms of the deal with the organization’s profitability in mind.
 Designing and implementing a strategic and efficient process for the on-boarding of new clients and maintain an open channel of communication to communicate all the changes to the contract.
 Using KPIs & ROIs to determine the profitability of the key accounts and implement improvements wherever necessary.
 Meeting government officials and senior executives from different sectors and organizing interviews as well as meetings to provide them a holistic picture of the economy.
 Managing the physical as well as the online publication of the company while devising advertising and sales plans.
 Representing the company as a brand to the decision-makers and top-level executive managers and presenting prominent figures and achievements of the company.
 Overseeing the end-to-end operation of the projects to ensure smooth running of all the functions.
 Implementing brand strategies while developing new business and ensuring business profitability and growth.
 Managing internal communication and directing the project to ensure success.
 Generating progress report for the company regarding budgets, sales growth or declines, new business leads and regulatory compliance.

Style Advisor في Azadea Group
  • الإمارات العربية المتحدة - دبي
  • أكتوبر 2015 إلى أغسطس 2017

 Provided world-class customer service to ensure and maintain the highest customer satisfaction levels.
 Offered a memorable shopping experience to customers through building genuine relations, professionalism, presentation skills, active listening, creative choices/ solutions and consistent follow up.
 Updated and maintained the latest knowledge of Massimo Dutti products offered and discussed available options.
 Worked within established guideline to maintain the highest brand standards.
 Kept track of the customer base in order to get to know previous purchases, needs and interests and to build up a good customer relationship.

Account manager في GEV COMPANY ,GEVGELIJA
  • مقدونيا
  • سبتمبر 2008 إلى أغسطس 2015

 Established, developed and maintained business relationships with current and the company’s key account in the assigned territory and market segment to generate new business for the company.
 Held end to end process ownership of all key account life cycle from prospecting, acquiring, conversion (closing the deal), retention and loyalty.
 Formulated a strategic account penetration plan detailing the actions necessary to effectively and profitably close orders with each account.
 Ensured products’ availability in all key accounts’ outlets to meet the set sales targets through direct sales channel.
 Planned and executed structured customer visits to pitch for new businesses as per the projected pipeline sales and proactively influence customer-buying decisions.

EXECUTIVE ASSISTANT……………………………. في GEV COMPANY ,GEVGELIJA
  • مقدونيا
  • يناير 2007 إلى أغسطس 2008

 Completed a broad variety of administrative tasks that include managing an active calendar of appointments; arranging complex and detailed travel plans, itineraries and agendas and compiling documents for meetings.
 Welcomed guests and customers by greeting them, in person or on the telephone; answering or directing inquiries.
 Provided historical reference by developing and utilizing filing and retrieval systems; recording meeting discussions.
 Acted as the point of contact among executives, employees, clients and other external partners.
 Formatted information for internal and external communication - memos, emails, presentations, reports.

OFFICER FOR LOANS AND CREDIT CARDS(Customer Service في Tutunska Bank, GEVGELIJA, MACEDONIA
  • مقدونيا
  • مايو 2003 إلى ديسمبر 2006

 Approved customer loans within specified limits; referred loan applications beyond the limits to management for approval.
 Attended meetings with loan applicants to gather accurate information for applications and answered questions on the process.
 Examined applicants’ financial status, credit and property evaluations to determine if granting loans is possible.
 Explained to customers the different types of loans and credit options that are available, as well as the terms of those services.
 Reviewed loan agreements to ensure that they are complete and accurate according to policy.
 Stayed abreast of new types of loans and other financial services and products in order to better meet customers' needs

الخلفية التعليمية

بكالوريوس, Banking Managment
  • في European University Macedonia
  • أكتوبر 2007

Specialties & Skills

Customer Relationship Management
Customer Interaction Management
Customer Service Skills
Negotiation
COMMUNICATION SKILLS
CONTRACT MANAGEMENT
CUSTOMER SATISFACTION
FINANCIAL
FINANCIAL STATEMENTS
MICROSOFT POWERPOINT
CUSTOMER SERVICE
Project Manager
Publication Managment
Leadership
Consultative Selling
Team Management
Communication & Interpersonal Skills
Strategic Planing
Channel Managment
Client Relationship Management
Sales Planing
International Business Operations
KPI Management
Revenue Growth
Reginal Cultural Knowledge
Business Development
Event Organization
Strategic Marketing
Key Account Manager
Analytical Thinking

اللغات

الانجليزية
متمرّس
اليونانية
متوسط

التدريب و الشهادات

PMP (تدريب)
معهد التدريب:
PMI
Retail Analysis (تدريب)
معهد التدريب:
Azadea Group
المدة:
6 ساعات
Efective comunication (تدريب)
معهد التدريب:
Azadea Group
المدة:
6 ساعات
Customer Service (تدريب)
معهد التدريب:
Azadea Group
المدة:
6 ساعات

الهوايات

  • Reiki