Customer Service Representative
Metrobank Card Corporation
Total des années d'expérience :18 years, 6 Mois
Answers an average of 80 -100 inbound calls per day in support of customer needs.
Handles and processes cardholders inquiries and complains
Responsible in obtaining and maintaining customers informations
Adjusts and reconciles fees and charges of clients
Converts calls to sales by cross selling and upselling the company’s financial services like credit card insurance and loans to the clients and process them as well
- took up Bachelor of Science in Accountancy for three year and a half before shifting to Marketing - Won 2nd place Interschool Marketing Competition, 2003 - Won 1st place Adverstising Warfare, 2003 -Won Best General Manager, in an Entrepreneurial Subject 2003