Marketing Specialist (Ecommerce - Amazon)
R F I General Trading L. L. C.
مجموع سنوات الخبرة :8 years, 6 أشهر
• Enhanced Amazon listings by updating product content, creating SEO-friendly bullet points and descriptions, and incorporating informative infographic images.
• Developed multiple successful Amazon Sponsored Product campaigns, achieving optimal Return on Ad Spend (ROAS).
• Oversaw the day-to-day operations, execution, and performance of important accounts on global e-commerce platforms.
• Managed Fulfilled by Amazon (FBA) shipments.
• Managed Returns and claims.
• Formulated and implemented a sales growth strategy by introducing new products and expanding existing SKU offerings.
• Monitored the order processing team to ensure timely order fulfilment, while also exploring alternatives in case of product unavailability or high pricing.
• Ensured the E- commerce website is user friendly and keep in contact with the needs and expectations of the website visitor in order to create a positive shopping experience.
Assisting with additional administrative tasks as required.
• Managed end-to-end operations including registration, catalog management, inventory control, order fulfillment, team management, supply chain management, customer support, payment reconciliation, returns reconciliation, and sales planning and promotion.
• Experienced in vendor management and operations, negotiating margins and terms, reviewing contracts, preparing and processing purchase orders and invoices, maintaining supplier records, and building effective supply chain partnerships.
• Demonstrated expertise in customer service and operations, with a successful track record of managing vendor relationships and improving vendor performance.
• Skilled in inventory management and control for marketplaces including Flipkart, Ebay, Snapdeal, Amazon, Paytm, etc.
• Proven ability to drive continuous improvement and achieve company goals through effective management and operations strategies.
• Managed E-commerce marketplaces, handling cataloging, campaigns, and inventory management.
• Designed visually appealing website pages to enhance user experience.
• Provided customers with accurate product information, availability, and lead-times.
• Updated the website with the latest collection, ensuring proper and comprehensive information.
• Drove sales through the website by optimizing user engagement and conversion.
• Ensured prompt follow-up on all customer correspondence and escalated issues as needed.
• Managed and packaged all online orders efficiently and accurately.
• Compiled monthly reports on social media marketing efforts to track and evaluate performance.
• Maintained up-to-date records of sales and stock files.
• Assisted with additional administrative tasks as required
• Managing and optimizing product cataloguing to create accurate and compelling product listings that attract customers on Amazon.
• Planning and executing targeted marketing campaigns to increase sales and enhance brand visibility within the Amazon marketplace.
• Implementing robust inventory management strategies to maintain optimal stock levels, minimize out-of-stock situations, and meet customer demands effectively.
• Monitoring account health metrics to ensure compliance with Amazon's policies and maintain a positive seller reputation.
• Handling returns and claims, providing prompt resolutions and exceptional customer service to maintain high customer satisfaction.
• Staying up-to-date with Amazon's policies, guidelines, and industry trends to remain competitive and identify new opportunities within the marketplace.