زبير Kotikulam, CACM

Handling all the activities of the Exchange house and managing around 200 staff spread across 9 Branches and corporate office.

Successfully completed correspondence arrangement with more than 65 Banks and institution around the world for the company.

Handled Compliance and AML related field in the company.

Directly Handling all the recruitment process and trainings.

Exchange house dealing with cash and remittance through various services like EzRemit, ARY, TT, DD and Quick cash service Through Western Union, Xpress Money, Instant Cash, C2C etc….

Managing day-to-day activities of the exchange including currency dealing, margin setting and all other duties related to transactions and remittance.

To manage the day to day operations & to ensure that all the operations carried out effectively & efficiently in the branch.

Executing & implementing the operational policies & procedures in the branch issued by the central bank & the top management and strictly adhere to that.

Recruiting & Training Staff

Educating the staff in the branch on AML policy & procedures

Performing more extensive due diligence for high risk amount /customers and include proactive monitoring for suspicious activities & reporting for the same.

Review daily activities report and evaluating the performance with the assigned targets. And to ensure that branch achieves the financial & operational goals

Conduct periodical market intelligence and escalate market feedbacks

To ensure all the branch staff aware of customer service standards and product/service offers to the
customers

Motivate & counsel employees to maintain consistent high performance standards & efficiency

Safe keeping of the relevant documents of the branch archiving of all related files, when required should be able to retrieve file.

Directly supervising the customer complaints.

Working as Operations Manager/Chief Dealer with Henyep Investment (UK) Ltd. (Authorized and Regulated by FSA, London). I was in charge of all the dealing room activities including dealing room setup in countries like Qatar, Bahrain and Syria.

Duties and responsibility.

• Recruitment and training dealers and operations staff.
• Managing and allocation of duties to the staff.
• Managing the trading activities.
• Educating customers and staff with daily market trend and analysis.
• Managing the trading activities and customer’s investment account.
• Liaison with other branches of the company and London dealing desk.
• Managing documentation system and procedure for opening, trading, and closing of accounts.
• Educating clients and staff on trading rules and regulation and handling problem accounts and recommends action to be taken.