Senior Data Center Administrator/ Shift Leader
New ClicksGroup
Total years of experience :13 years, 7 Months
Provide support to a language learning platform and support
their enterprise and education clientele.
• Provide additional add-on services for specific clients.
• Complete monthly stats reports for clients who have signed up
for the add-on services package.
• Register learners and assign learning licenses to their accounts.
• Responding to email queries and chats from clients in a timely
manner.
• Speaking to clients telephonically and assisting them with any
queries they have.
• Plan and prioritise all activities towards achieving agreed
business aims, including costs and sales - especially managing
personal time and productivity.
• Communicate client's concerns to management and ensure
resolution thereof.
• Adhere to the health and safety p
Setting up accounts for new clients and assisting in their training
ensuring clients are using the Company’s products/services in
the most efficient way.
• Responding to email queries from clients in a timely manner.
• Speaking to clients telephonically and assisting them with any
queries they have.
• Client relationship management and support ensuring client
satisfaction.
• Managing client agreements and ensuring the necessary
documents are in place for each client.
• Ad hoc admin tasks such as following up outstanding invoices.
• Assisting with guest payment daily reconciliations, ensuring
accuracy and limiting risk to the Company.
• Assist in identifying inefficiencies in current operational
processes. Create and implement improvements with the aim to
ensure that all operational and support activities are performed
DRIVING LICENSE
Driving license category
Code B
SKILLS
Client service excellence
Data Storage Technologies
IBM I Series
Computer Information Systems
Problem resolution aptitude
Client rapport building
Organization and efficiency
Critical thinking
Customer Service
Account Management
Microsoft Office proficiency
in the most efficient manner.
• Plan and prioritise all activities towards achieving agreed
business aims, including costs and sales - especially managing
personal time and productivity.
• Communicate client's concerns to management and ensure
resolution thereof.
• Be loyal to the Company and promote the business and
reputation of the Company in a professional manner.
• Adhere to the health and safety policy, and other requirements
relating to care of equipment
Resolved and de-escalated customer complaints by solving
issues quickly, achieving a high level of customer satisfaction.
• Consulted with customers to provide valuable customer service
and achieved a high sales percentage as a result.
• Generated daily reports and recommendations for corrective
actions to assist senior management in making decisions for
improvements in operations.
• Answered 40+ inbound calls daily and efficiently directed callers
to correct individual or department.
• Recognized and took advantage of opportunities to improve
customer satisfaction to create repeat business.
• Provided excellent customer service by continually searching for
deals and best prices for customers.
Answered inbound calls and emails daily and efficiently handled
queries or directed callers to correct individual or department.
• Communicated effectively to appease angry customers by
suggesting the best ways to resolve service and billing issues.
• On Job Training to junior employees.
• Floor Support
Complete reports and do weekly stats for call centre inbound
and outbound dept.
• Correspondence between staff and customers via telephone,
email or fax.
• nvoicing
• Quotations
• Special orders
• Book products in for repairs
• Bulk orders
This diploma course discusses the basics of networking and local area networks. We lay out network terminology and explain serial data transfer and internet protocol (IP) addresses as we examine the most common types of network. We study the ‘open systems interconnection’ (OSI) model to illustrate how its layers guide the flow of network traffic. We cover wired and wireless networks and the tools used to manage and troubleshoot them.
This training course, CompTIA Cloud+ Basic, will provide you with an understanding of the basics of cloud concepts and models. You will learn about cloud service models, cloud deployment models, cloud essential terminology, and object storage concepts. You will be able to explain the service and delivery models used, as well as terminology for cloud services. You will also learn about concepts related to the storage of data and objects.
CompTIA Cloud+ Intermediate, will provide you with an understanding of virtualization in the cloud, resource allocation, and optimization. You will learn to understand hypervisors and configure virtualization hosts. You will be able to explain the process for creating and configuring virtual machines as well as using virtualization in the cloud. You will also learn about migrating virtual resources between platforms and cloud servers.
This course, CompTIA Security+ (Exam SYO-501), will provide you with an understanding of identifying security fundamentals. You will learn about basic security controls, identifying basic authentication, authorization concepts, and basic cryptography concepts. You will be able to explain the process of analyzing risk. You will also learn about performing a business impact analysis.