Zuber Jamadar

Roles & Responsibilities:
Completely follow the end to end Change Management Process.
Identify, analyze and prepare risk mitigation tactics and provide the approvals
Authorize and approve minor/low change
Applying a structured methodology and lead end to end change management process
Coordinate and conduct meetings with Change advisory board (CAB) to discuss higher risk changes (Exception changes).
Authority to implement or reject a change
Ensuring that all the activities designed to implement the change are as per the standards. The policies and procedures should be well defined, recognized and reviewed
Preparing Change Summary Sheet that summarizes all RFC’s. This sheet helps the CAB team to understand and evaluate the proposed change
Charing & Coordinating the meetings for Change advisory board (CAB) to discuss higher risk changes.
Adhere & maintain continuous service improvements wherever requirement.
Participation in internal/external audits for change management process.
Maintaining Service Level commitments to all the activities handled for the Contracts supported as per the agreed customer requirements.
Coordinating efforts with other specialists
Ensuring 100% availability during standby / on call support.
Supporting or complete quality Root cause analysis for all failed changes within Timelines.
Applying process / procedure improvement to maintain better control (Continuous Service Improvement)
Ensuring participation in internal/external audits.
Zero Tolerance to Unauthorized changes