زبيدة عليان

Middle East & North Africa (MENA) Amazon Dubai, UAE

• Drive the innovation and execution in MENA as a senior executive member of the MENA Engineering team.
• Pioneered strategic initiatives and operational enhancements as a pivotal senior executive in the MENA Engineering team.
• Masterfully directed engineering and facilities operations, substantially raising the bar for customer experience.
• Proven five-year expertise in strategic planning for CAPEX, OPEX, and project execution.
• Orchestrated the development and implementation of robust policies and processes to streamline operations.
• Championed collaborative goal-setting and operational planning with key stakeholders.
• Vigilantly ensured compliance with all relevant legislation, spearheading training and auditing initiatives.
• Advocated for and enforced Amazons Safety Policy, collaborating with the Safety team to bolster site safety.
• Assumed full accountability for regional Engineering and Facilities performance, including KPI issue resolution.
• Managed comprehensive facilities maintenance, including the development and oversight of third-party contracts.
• Implemented the Early Life Cycle process to guarantee successful new launches.
• Led the charge in equipment engineering, from specification and procurement to maintenance.
• Drove continuous improvement through innovative process design and cost-saving measures.
• Recruited, mentored, and scaled a high-performing team, ensuring resource alignment with business expansion.
• Strategically managed talent development, focusing on minimizing team dependency on any single individual.

• Spearheaded comprehensive commercial contract management and Business Development at Dubai Airports, driving strategies and planning to meet Service Level Agreements and execute Profit & Loss and People strategies.
• Oversaw key contracts including Performance-Based Facilities Management for civil and MEP systems, and Technical Manpower for all airport systems.
• Engaged in high-level liaison with clients, staff, and consultants to ensure exceptional contract service delivery.
• Directed the review, approval, and execution of commercial contracts, aligning with client specifications and requirements.
• Acted as the clients representative during audits and inspections by regulatory authorities, ensuring compliance and standards.
• Pursued new Business Development opportunities, fostering relationships with stakeholders to drive organic growth.
• Provided expert consultancy on Airport Operations and Air Navigation Services, enhancing contract performance.
• Managed operating budgets and oversaw capital improvements, ensuring financial efficiency and project success.
• Implemented policies, procedures, and Risk Management programs for each managed service, promoting operational excellence.
• Monitored accreditation and quality management systems.
• Led talent acquisition, training, and development initiatives, fostering a skilled and engaged contract team.
• Advocated for a strong HSQE and Information Security culture, setting a benchmark for departmental practices.
• Championed energy, water, and resource conservation, and waste minimization, leading by example in environmental stewardship.
• Successfully managed and delivered new projects with a budget of AED 200M within stringent timelines.
• Restored client confidence and earned appreciation through effective management of facility and technical manpower services.

/Abu Dhabi Airports Royal Group - Sinyar property Management LLC Abu Dhabi, UAE

• Responsible on the operational management and delivery of day-to-day services for Soft Services, Hard Services, Project and Building Control services through the resources and contracted service providers to meet availability and service level expectations of the Client, and its customers for Abu Dhabi Airports (Abu Dhabi International Airport, Zayed International Airport, Al Bateen Executive Airport, Sir Bani Yas Airport and Delma Airport).
• Ensure sustained performance for the team by providing motivation via professional development, coaching, and mentoring.
• Manage the effective delivery of hard and soft services, and FM projects to bring value and best practice across the clients airports and assets.
• Continuously strive to improve customer experience and airport rating in both hard and soft services delivery.
• Set the highest possible standards of leadership in promotion of HS&E procedures and best practice, ensuring compliance with Company procedures and legal obligations.
• Meet department and team performance objectives, including annual contract budgets, leave attrition and performance appraisals.
• Manage the execution of capital projects, fit out and renovation works of Project/s for more than 50MAED.
• Completed successfully a high level and detailed commercial and technical survey for military airports.

• In charge of develop a sustainable relationship with Concessionaires at Queen Alia International Airport (QAIA), ensuring the profitable growth of sales and revenue.
• Spearheaded the cultivation of robust partnerships with Concessionaires at Queen Alia International Airport (QAIA), driving sales and revenue enhancement.
• Formulated and executed commercial strategies, steering proposal directions and leading negotiations with customers, suppliers, and stakeholders.
• Fostered strong alliances with tenants, local communities, and governmental entities, ensuring cooperative engagement.
• Implemented strategic, operational, and marketing initiatives, identifying growth opportunities and devising risk mitigation strategies.
• Provided commercial support to the IFM team, contributing to cross-functional collaboration.
• Oversaw the preparation and vigilant monitoring of annual budgets aligned with corporate ambitions.
• Addressed budget variances proactively to maintain stringent

• Responsible for the serviceability of /and maintenance for MEP, HVAC systems, ELV Airport Systems, Fire engineering Systems, and civil works.
• Spearheaded MEP, HVAC, ELV, Fire Engineering, and Civil Works maintenance, ensuring optimal serviceability.
• Directed HR responsibilities, including staff scheduling, training, performance evaluations, and leave management.
• Oversaw compliance with safety and security regulations, accident/incident reporting, and standards updates.
• Acted as Investor Representative during the $800M New Terminal Opening at Queen Alia International Airport, with duties in site supervision and inspections.
• Developed comprehensive technical proposals for integrating CMMS with ELV systems (BMS, VDGS, FAS, PIACS, CCTV, BHS).
• Managed substantial budgets, leading CAPEX projects exceeding $50M and controlling OPEX over $400M.
• Orchestrated full-scale emergency drills at QAIA, enhancing operational readiness.
• Achieved key performance objectives, ensuring smooth terminal operations, recognized with commendations.
• Effectively resolved warranty issues and implemented in-house repairs post-warranty, maintaining service continuity.

• Spearheaded maintenance and ensured optimal functionality of Airfield Ground Lighting, HVAC, ELV, and Fire Engineering Systems.
• Designed Fire Alarm and Suppression Systems for new airport locations, adhering to NFPA and Jordanian Safety Codes.
• Certified Safety Inspector for Airside and Terminal operations, enforcing stringent safety protocols post-certification.