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زبيدة عليان, Regional Facilities Engineering Manager

زبيدة عليان

Regional Facilities Engineering Manager·Amazon

الإمارات العربية المتحدة

بكالوريوس, Verified International Academic Qualifications World Education Services (WES)

الخبرة العملية

مجموع سنوات الخبرة: 26 سنوات, 4 أشهر

Regional Facilities Engineering Manager

يناير 2023 - حتى الآن

Amazon

دبي، الإمارات العربية المتحدة

يناير 2023 - حتى الآن

Middle East & North Africa (MENA) Amazon Dubai, UAE

• Drive the innovation and execution in MENA as a senior executive member of the MENA Engineering team.
• Pioneered strategic initiatives and operational enhancements as a pivotal senior executive in the MENA Engineering team.
• Masterfully directed engineering and facilities operations, substantially raising the bar for customer experience.
• Proven five-year expertise in strategic planning for CAPEX, OPEX, and project execution.
• Orchestrated the development and implementation of robust policies and processes to streamline operations.
• Championed collaborative goal-setting and operational planning with key stakeholders.
• Vigilantly ensured compliance with all relevant legislation, spearheading training and auditing initiatives.
• Advocated for and enforced Amazons Safety Policy, collaborating with the Safety team to bolster site safety.
• Assumed full accountability for regional Engineering and Facilities performance, including KPI issue resolution.
• Managed comprehensive facilities maintenance, including the development and oversight of third-party contracts.
• Implemented the Early Life Cycle process to guarantee successful new launches.
• Led the charge in equipment engineering, from specification and procurement to maintenance.
• Drove continuous improvement through innovative process design and cost-saving measures.
• Recruited, mentored, and scaled a high-performing team, ensuring resource alignment with business expansion.
• Strategically managed talent development, focusing on minimizing team dependency on any single individual.

مجال الشركة:
الإنترنت والتجارة الإلكترونية

General Manger for Dubai Airports

مارس 2022 - ديسمبر 2022

Serco

دبي، الإمارات العربية المتحدة

مارس 2022 - ديسمبر 2022

• Spearheaded comprehensive commercial contract management and Business Development at Dubai Airports, driving strategies and planning to meet Service Level Agreements and execute Profit & Loss and People strategies.
• Oversaw key contracts including Performance-Based Facilities Management for civil and MEP systems, and Technical Manpower for all airport systems.
• Engaged in high-level liaison with clients, staff, and consultants to ensure exceptional contract service delivery.
• Directed the review, approval, and execution of commercial contracts, aligning with client specifications and requirements.
• Acted as the clients representative during audits and inspections by regulatory authorities, ensuring compliance and standards.
• Pursued new Business Development opportunities, fostering relationships with stakeholders to drive organic growth.
• Provided expert consultancy on Airport Operations and Air Navigation Services, enhancing contract performance.
• Managed operating budgets and oversaw capital improvements, ensuring financial efficiency and project success.
• Implemented policies, procedures, and Risk Management programs for each managed service, promoting operational excellence.
• Monitored accreditation and quality management systems.
• Led talent acquisition, training, and development initiatives, fostering a skilled and engaged contract team.
• Advocated for a strong HSQE and Information Security culture, setting a benchmark for departmental practices.
• Championed energy, water, and resource conservation, and waste minimization, leading by example in environmental stewardship.
• Successfully managed and delivered new projects with a budget of AED 200M within stringent timelines.
• Restored client confidence and earned appreciation through effective management of facility and technical manpower services.

مجال الشركة:
إدارة الممتلكات والمرافق

Contract and Projects Senior Manager

يوليو 2019 - فبراير 2022

Royal Group - Sinyar property Management LLC

أبو ظبي، الإمارات العربية المتحدة

يوليو 2019 - فبراير 2022

/Abu Dhabi Airports Royal Group - Sinyar property Management LLC Abu Dhabi, UAE

• Responsible on the operational management and delivery of day-to-day services for Soft Services, Hard Services, Project and Building Control services through the resources and contracted service providers to meet availability and service level expectations of the Client, and its customers for Abu Dhabi Airports (Abu Dhabi International Airport, Zayed International Airport, Al Bateen Executive Airport, Sir Bani Yas Airport and Delma Airport).
• Ensure sustained performance for the team by providing motivation via professional development, coaching, and mentoring.
• Manage the effective delivery of hard and soft services, and FM projects to bring value and best practice across the clients airports and assets.
• Continuously strive to improve customer experience and airport rating in both hard and soft services delivery.
• Set the highest possible standards of leadership in promotion of HS&E procedures and best practice, ensuring compliance with Company procedures and legal obligations.
• Meet department and team performance objectives, including annual contract budgets, leave attrition and performance appraisals.
• Manage the execution of capital projects, fit out and renovation works of Project/s for more than 50MAED.
• Completed successfully a high level and detailed commercial and technical survey for military airports.

مجال الشركة:
إدارة الممتلكات والمرافق

Commercial Operations and Revenue Assurance Manager

يناير 2015 - يوليو 2019

ADP Ingénierie - Airport International Group (AIG)

عمان، الأردن

يناير 2015 - يوليو 2019

• In charge of develop a sustainable relationship with Concessionaires at Queen Alia International Airport (QAIA), ensuring the profitable growth of sales and revenue.
• Spearheaded the cultivation of robust partnerships with Concessionaires at Queen Alia International Airport (QAIA), driving sales and revenue enhancement.
• Formulated and executed commercial strategies, steering proposal directions and leading negotiations with customers, suppliers, and stakeholders.
• Fostered strong alliances with tenants, local communities, and governmental entities, ensuring cooperative engagement.
• Implemented strategic, operational, and marketing initiatives, identifying growth opportunities and devising risk mitigation strategies.
• Provided commercial support to the IFM team, contributing to cross-functional collaboration.
• Oversaw the preparation and vigilant monitoring of annual budgets aligned with corporate ambitions.
• Addressed budget variances proactively to maintain stringent

مجال الشركة:
شركات الطيران

Head of Airport Terminal Activities

يناير 2007 - ديسمبر 2014

ADP Ingénierie - Airport International Group (AIG)

عمان، الأردن

يناير 2007 - ديسمبر 2014

• Responsible for the serviceability of /and maintenance for MEP, HVAC systems, ELV Airport Systems, Fire engineering Systems, and civil works.
• Spearheaded MEP, HVAC, ELV, Fire Engineering, and Civil Works maintenance, ensuring optimal serviceability.
• Directed HR responsibilities, including staff scheduling, training, performance evaluations, and leave management.
• Oversaw compliance with safety and security regulations, accident/incident reporting, and standards updates.
• Acted as Investor Representative during the $800M New Terminal Opening at Queen Alia International Airport, with duties in site supervision and inspections.
• Developed comprehensive technical proposals for integrating CMMS with ELV systems (BMS, VDGS, FAS, PIACS, CCTV, BHS).
• Managed substantial budgets, leading CAPEX projects exceeding $50M and controlling OPEX over $400M.
• Orchestrated full-scale emergency drills at QAIA, enhancing operational readiness.
• Achieved key performance objectives, ensuring smooth terminal operations, recognized with commendations.
• Effectively resolved warranty issues and implemented in-house repairs post-warranty, maintaining service continuity.

مجال الشركة:
شركات الطيران

Control Systems Senior Officer

فبراير 2000 - ديسمبر 2006

ADP Ingénierie - Airport International Group (AIG)

عمان، الأردن

فبراير 2000 - ديسمبر 2006

• Spearheaded maintenance and ensured optimal functionality of Airfield Ground Lighting, HVAC, ELV, and Fire Engineering Systems.
• Designed Fire Alarm and Suppression Systems for new airport locations, adhering to NFPA and Jordanian Safety Codes.
• Certified Safety Inspector for Airside and Terminal operations, enforcing stringent safety protocols post-certification.

مجال الشركة:
خدمات دعم الطيران

التعليم

World Education Services (WES) Educational Credential Assessment for Canad

يناير 2021

يناير 2021

بكالوريوس، Verified International Academic Qualifications World Education Services (WES)

كندا

New York Institute of Technology (NYIT)

يناير 2011

يناير 2011

دبلوم عالي، Maintenance Management Professional (MMP)

الولايات المتحدة

Al-isra University

يناير 2010

يناير 2010

بكالوريوس، Electrical Communications & Electronics Engineering

الأردن

Queen Noor Civil Aviation Technical College

يناير 1999

يناير 1999

دبلوم، Airport Electrical Engineering

الأردن

Skills

Project Management
Expert
Project Management
Expert
Airport Management
Expert
Airport Management
Expert
Maintenance Management
Expert
Maintenance Management
Expert
Building Management Systems
Expert
Building Management Systems
Expert
Life Safety
Expert
Life Safety
Expert
Engineering
Expert
Engineering
Expert
Project Management
Expert
Project Management
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
OPERATIONS
Expert
OPERATIONS
Expert
MECHANICAL ELECTRICAL AND PLUMBING (MEP) SYSTEMS
Expert
MECHANICAL ELECTRICAL AND PLUMBING (MEP) SYSTEMS
Expert
Building Management System (BMS).
Expert
Building Management System (BMS).
Expert
Heating Ventilation Air-conditioning (HVAC) Systems.
Expert
Heating Ventilation Air-conditioning (HVAC) Systems.
Expert
Fire Engineering systems (Fighting and Suppression).
Expert
Fire Engineering systems (Fighting and Suppression).
Expert
Life and Safety Systems (Fire Alarm).
Expert
Life and Safety Systems (Fire Alarm).
Expert
Civil Engineering including decoration and plumping
Intermediate
Civil Engineering including decoration and plumping
Intermediate
Airfield Lighting Systems (ALS), airfield lighting control system (ALCS), Microprocessor constant cu
Intermediate
Airfield Lighting Systems (ALS), airfield lighting control system (ALCS), Microprocessor constant cu
Intermediate
- Maintenance Management
Expert
- Maintenance Management
Expert
- Total Quality Management
Expert
- Total Quality Management
Expert
- Change Management
Expert
- Change Management
Expert
- Annex-14 and FAA Advisory Circulars
Expert
- Annex-14 and FAA Advisory Circulars
Expert
- Aviation Risk Assessment
Expert
- Aviation Risk Assessment
Expert
Projects Management Professional (PMP)
Expert
Projects Management Professional (PMP)
Expert
Integrated Management System (IMS)/ Lead Auditors & Auditor
Expert
Integrated Management System (IMS)/ Lead Auditors & Auditor
Expert
OSHA Standards
Expert
OSHA Standards
Expert
GSN 1,2,3: Safety Management System, Emergency Planning & Crisis Management
Expert
GSN 1,2,3: Safety Management System, Emergency Planning & Crisis Management
Expert
Strategic Planning,
Expert
Strategic Planning,
Expert
Work Force Management
Expert
Work Force Management
Expert
Airport systems
Expert
Airport systems
Expert
Airside and Landside Safety
Expert
Airside and Landside Safety
Expert
KPIs management
Expert
KPIs management
Expert
OPEX & CAPX
Expert
OPEX & CAPX
Expert
Policies & Procedures
Expert
Policies & Procedures
Expert
Computer skills: Advance Microsoft Office (Word, Excel and PowerPoint), AutoCAD •
Expert
Computer skills: Advance Microsoft Office (Word, Excel and PowerPoint), AutoCAD •
Expert
High ethical standards & integrity in professional and personal dealings
Expert
High ethical standards & integrity in professional and personal dealings
Expert
Auditing and lead auditors
Expert
Auditing and lead auditors
Expert
P&L Management
Expert
P&L Management
Expert
Customer Obsession
Expert
Customer Obsession
Expert
Decisions making
Expert
Decisions making
Expert
Property and Facilities Management
Expert
Property and Facilities Management
Expert
Contract management
Expert
Contract management
Expert
Stress Management
Expert
Stress Management
Expert
Airport Management
Expert
Airport Management
Expert
Maintenance Management
Expert
Maintenance Management
Expert
Building Management Systems
Expert
Building Management Systems
Expert
Life Safety
Expert
Life Safety
Expert

اللغات

الانجليزية

متمرّس

العربية

اللغة الأم

التدريب و الشهادات

الشهادات
Safety Management System

التدريب
GSN 2: Airside Safety and operations
ACI / Airports Council International
Building Management System
Jordan Engineers Association , Amman
Proffessional Diploma in Engineering Management
NYIT Training Center, Amman
Control Central Systems
Rebon Industries , Amman
Training session on Aerodrome Design and Operations Manual, Annex 14 , Volume.1
Queen Noor Civil Aviation College. , Amman
Quality ISO 9001 and Environment ISO 14001 Sensitization
Queen Alia International Airport, Amman
Design & Requirements of Fire Fighting Systems
Jordan Engineers Association , Amman
Finance for Non-Finance
New Horizons Computer Learning Center , Amman
BD+C 301 : Understanding the Building Design + Construction LEED Rating System
Jordan GBC / Jordan Green Building Council , Amman
Notifier Fire Alarm System End User training by Honeywell
Honeywell Life Safety MEA /Dubai
Technical Safety OSHA Standards
Life Safety
Management Skills
Integrated Methodologies for development
Pumps (Selection , Operation , Maintenance & Troubleshooting)
Jordan Engineering Association / Engineering Traing Center , Amman
BD+C 251 : Understanding the Building Design + Construction LEED Rating System
Jordan GBC / Jordan Green Building Council , Amman
CCNA (Cisco Certified Network Associate)
IT Foundation training center , Amman
Managerial Skills
Sanaya Academy /JHRMA Jordian Human Re Amman
GSN 3: Emergency Planning & Crisis Management
ACI / Airports Council International
Fire Safety and Alarm System
JETEE/Kamal Abbasi & Sons Co.

الهوايات والاهتمامات

Yacht and Boat Driving
Hiking
Reading
Writing Poetry
Drawing
Horse Riding
Swimming