Sr Key Account Manager
Naizak Global Engineering Systems
مجموع سنوات الخبرة :20 years, 4 أشهر
• Promoting Telecom Solutions (Network Infrastructure) like 4G LTE, 5G, Microwave, DWDM (Transmission), Optical Network, GPon, Switching & Routing, and IP Telephony from Nokia, Cisco, Avaya, Aruba (HP), Hershmen (Belden), Moxa, OTN.
• Promoting Telecom Infrastructure (Passive Equipment) like Fiber Optic Cable, Racks, and others from Commscope, Belden, CPI, and Rittal.
• Promoting Security Systems like CCTV, Access Control, Thermal Cameras, Radars. Under water detection system (Sonar & Camera), Swing & Rolling Gates, Road Blocker, Fence, and Marine Barriers (Floated Barrier) from Axis, Avigilon, Pelco, Hanwah, Hikvision, Flir, Terma, Norbit, Halo, Cochran, A1.
• Promoting Firewall and Cyber Security (IT & OT) from Palo Alto (Fortinet), RSA, Norten, ACET, Digital Guard.
• Promoting Executing Projects like Data Centers, Telecom Transmission, Network Infrastructure, PAGA, Siren, IP Telephony, Cyber Security and Integrated Security Systems.
• Focus on Utilities Companies like SEC, Marafiq and SWCC.
• Focus on growing business in Jubail industrial city area for petrochemical, chemical, and Mining.
• Developing business with Saudi Electricity Company and other Utility companies.
• Resolving partner issues related Nokia with Naizak or customers.
• Make a new partnership agreement with Nokia.
• Create an Annual Business Plan for NOKIA’s Products.
• Developing Underwater Protection System.
Render expertise to manage all functions to improve market position and successfully attain performance targets by following key performance indicators for financial growth.
Register company at major clients in oil & gas, petrochemical, mining, and utilities to develop opportunities and gain more benefits. Organise high-performance team for Saudi & GCC offices for effectively controlling all operations. Identify best project intelligent provider, business partners, and suppliers to enhance profitability. Cultivate sustainable relationships with clients to attain satisfaction.
Selected Contributions:
• Directly reported to general manager regarding all activities, as well as developed business plan for next five years to evaluate future growth, define mission, and mitigate risk of failure.
• Contributed positively in registering PA Cost International at National Water Company, Farabi Petrochemical, SWCC, Sabic in final stage, Government e-Procurement, and Marafiq.
• Expanded the business to renewal energy business with market value around $1B opportunities annually.
• Accurately entered system integrator business for security sector with annual market value around $0.5B opportunities, along with upgrading PA Cost International for Project size level at Saudi Electricity Company (SEC).
- Improve an organization’s market position and achieve financial growth
- Putting the Company Strategy
- Improve the weakness
- Creating Project Strategic Plan
- Maintain the relation and business with the suppliers / partners
- Find a new supplier / partner to improve the business
- Identifies business opportunities
- Negotiates and closes business deals
- Help manage existing clients and ensure they stay satisfied and positive
- Identifying and evaluating of potential new product business opportunities
- Make presentations on solutions and services
- End Users : Aramco, Sabic, Marafiq, NWC, SWCC, SEC, Maaden, Sasref, Chemanol, Petro Rabigh, SATORP, SADARA, Saudi Kayan, Royal Commission.
- Customers : TR, Petrofac, KBR, Fluor, Tecknip, Saipem, Bin Ladin, Saudi Oger, Saudi Tab, SK, Samsung, HHI, Jacobs
- Managing regional sales forces.
- Develop the business for the region.
- Make a business plan for the region.
- To make sure the team to achieve individual and regional target.
- Solving customer issues.
- Negotiating and finalizing orders.
- Making a strategic plan for the region.
- End Users : Sabic, Marafiq, SWCC, Maaden, Sasref, Chemanol, SATORP, SADARA, Saudi Kayan, Royal Commission.
- Customers : TR, KBR, Fluor, Tecknip, Saipem, Bin Ladin, SK, Samsung, Jacobs
- Winning Projects:-
1. Petrorabigh RTG Project
2. Sabic Sharq Cooling Tower
3. Sabic Sharq RTG Project
4. Satorp Siren Project
-Creating Project Strategic Plan.
-Working with Global Team on Saudi Mega Projects in FEED & EPC stages to spicify the products to secure the business.
-Putting Saudi Market Strategy Plan to grow the market share.
-Developing an integration plan to make the team ready to introduce Cooper B-Line Products Oil & Gas Market.
-Focusing in Cost Saving Solutions by introducing Explosion Proof VFD and I-Beam Cable Tray.
-Working with Marketing to for seminars & training for End Users & Consulting Designers.
-Monitoring Project RFQs and POs.
-Supporting regional sales to win the projects.
-Meeting with End Users & Contractor in Mega Projects in the region or globally.
-Maintain Customer Relation (CRM).
- End Users : Aramco, Sabic, Maaden, Sasref, Chemanol, Petro Rabigh, SATORP, SADARA, Saudi Kayan.
- Customers : TR, Petrofac, KBR, Fluor, Tecknip, Saipem, Saudi Tab, SK, Samsung, HHI, Jacobs
- Winning Projects:-
1. Wasit Gas Project
2. Shaybah NGL Project
-Built up a sales team for Saudi Market.
-Putting Saudi Market Strategy Plan to grow the market share.
-Built up Distributor Channels.
-Developing Distributor Channels support plan like training & tools.
-Monitoring Project RFQs and POs.
-Developing annual targeted projects.
-Developing business plan with MENA Management Team.
-Analyzing the Market for manufacturing a new product in MENA.
-Developing an integration plan for new sales hires.
-Maintain Customer Relation (CRM).
-Review P&L statement with General Manager.
- End Users : Aramco, Sabic, Marafiq, NWC, SWCC, SEC, Maaden, Sasref, Chemanol, Petro Rabigh, SATORP, SADARA, Saudi Kayan, Royal Commission.
- Customers : TR, Petrofac, KBR, Fluor, Tecknip, Saipem, Bin Ladin, Saudi Oger, Saudi Tab, SK, Samsung, HHI, Jacobs
- Winning Projects:-
1. Princess Nora University Project
2. Aramco Data Center Project
3. STC Jeddah Data Center Project
4. Satorp Project
5. Karan Gas Project
- Design Electrical
- Electrical material specification
- Electrical material data sheet
- Designing lighting
- Cable Tray
- Design based on Aramco Engineering & Material Standards
- End Users : Aramco, Sabic, Marafiq, SWCC, SEC, Maaden, Sasref, Petro Rabigh, SATORP, SADARA, Saudi Kayan, Royal Commission.
- Electrical materials inspection.
- Coordinationg Electrical materials request.
- Discussing design drawing with Engineering Dpart.
- Coordinationg cables distribution with Engineering Dept.
- End Users : Aramco, Sabic, Maaden, Saudi Kayan, Royal Commission, Sipchem, Sahara.
-Large Drive Team Leader and sometimes acting Dept. Manager.
-Processing the orders for customers.
-Handling customer’s inquiries for drives and motors.
-Processing offers and quotations for new & upgrade project.
-Order/shipment tracing and tracking for timely deliveries.
-Managing the projects with service department and subcontractor.
-Implementation of tools for electronic business together with SSP in Jeddah.
-Support for administration issues.
-Adherence to QA processes for proper and systematic documentation of all related sales activities.
-Maintain Customer Relation (CRM).
- End Users : Aramco, Sabic, Marafiq, SWCC, SEC, Maaden, Sasref, Petro Rabigh, SATORP, Saudi Kayan, Royal Commission.
- Customers : TR, KBR, Fluor, Tecknip, Saipem, SK, Samsung, SSEM, Flowserve, Saudi Pump.
- Winning Projects:-
1. Shoaiba Power Plant Project 1
2. Shoaiba Power Plant Project 1
3. SWCC replacing a generator
4. KAUST Project
SAP project:
-Receive help desk calls (8SAPSOS, 919), 24/7.
-Retrieve requests from voicemail, fax and email.
-Create, dispatch, assign and hot transfer help desk cases.
-Solve request (currently Level 1 Agents are resolving 70% - 80% of calls) or advise SKC Specialist mentor.
-Prioritize request according to defined priority levels and establish urgency.
-Escalate request to appropriate second line support, if a call is not solvable within 15 minute timeframe .
-Update, resolve and close help desk cases .
-Review daily requests for missing activity and act accordingly, review resolved cases and follow up with a courtesy call to client .
-Reporting the big and unusual cases everyday.
-Concentrating on Business 2 Business and Supply Chain Management.