Telephone Operator
Amman Rotana
Total des années d'expérience :8 years, 9 Mois
-I was also the In-charge on duty.
-Pre-Opening staff
-Linguistic skills
-Answering the telephone and re-directing in a timely and professional manner
-Wake-up calls (implementing and recieving requests)
-Courtesy calls
-Daily operational sheets and documents.
-Handling daily reports (suite bookers, VIP in house, transportation... etc)
-Facilities knowledge (Locations, times and promotions... etc)
-Handling Emails
-Complaint handling
-Emergency systems handling
-Scheduling
-First Aid
-Employee of the month nomination and LIFE card achievement.
-Opera, QEMS, Avaya system knowledge
-System setups
-General computer skills
-Microsoft Word, Excel, PowerPoint
-Training's and personal development
-Giving training to the newcomers
6 Months of internship, shifting each month between departments and roles at the hotel.
Departments:
-Food and Beverage.
-Front Office.
-Housekeeping.
-Materials.
-Accounting.
-Laundry.