HR Specialist
Amazon Development Center
Total years of experience :13 years, 11 Months
available to employees through phone, email and ticketing channels.
• Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Amazon.
• Critically assess and adjust the case management plan to an employee’s changing needs.
• Address and respond to sensitive situations.
• Troubleshoot issues and seek to remove barriers before, during, or after a leave event.
• Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs.
• Identify and solve problems that may arise, sometimes with limited information.
• Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace.
• Educate employees and HR on complicated aspects of the leave of absence, return to work, and accommodation.
• Communicate regular updates to employees and stakeholders both verbally and in writing.
• Ensure compliance with standard work, federal/state regulations, and company policy.
• Provide guidance, assess risk, resolve issues, and escalate as appropriate for employees, managers and HR while still maintaining employee’s confidential information.
• Maintain system records to ensure accurate and timely information/documentation.
• Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate.
• Reporting to the company’s Chairman.
• Handling the entire gamut of HR activities of the group companies which include Corporate Office, Publication Division, Software Division, Distribution Division, Customer Care, 6 Retail Outlets and the Printing Press.
• Also managing the E-Commerce Team which includes online sales and web development.
• Providing business critical employee concerns to the leadership team.
• Planned and developed the HR department from the scratch after a fire accident in the office.
• Worked extensively on HR policies, feedback systems, recognition programs, employee engagement programs and introduced a series of reforms to motivate & boost the morale of the workforce.
• Involved in short & long term manpower planning, HR budgeting, preparing JDs, developing selection processes and formats for standard HR communication.
• Handling the entire recruitment and closing multiple requirements simultaneously.
• Recruited candidates for Software Development, Content Development, Editorial, Graphic Designing, Marketing, Operations, Sales, Printing press & Support Services.
• Handled Training Need Analysis, implemented Training programs and handled feedback.
• Handled Employee Database, Payroll & Attendance Management using Wings ERP Software.
• Handling statutory formalities of PF, ESI & TDS in coordination with accounts department.
• Handling employee relations & employee engagement activities to keep them motivated & engaged.
• Developed performance appraisal systems for various positions of Software developers, technical writers, research associates, sales staff, business development staff etc, and administered the same to evaluate employee performance.
• Facilitating separation, conducting Exit Interviews, and handle full & final settlements.
• Developed Training Manual and English Language Proficiency & Soft Skills Training Program.
• Reporting to the Director.
• Handling the entire gamut of HR functions of the institution.
• Managing the Operations of corporate office along with HR function.
• Started the HR Department from the scratch and developed HR processes, systems and policies.
• Developing HR processes and Policies in coordination with the Director.
• Manpower Planning and preparation of Job Descriptions.
• Handling the entire Recruitment process which includes sourcing of candidates, scheduling & conducting interviews, selection and issue of offer letters.
• Actively recruited for various academic positions like assistant professors, professors, principal and non-academic positions like finance manager, accountants, marketing manager, administrative officers, web developers, computer operators and many others.
• Induction, On-boarding and Training Coordination.
• Employee Database Management and Attendance Management.
• Salary Administration and preparation of MIS Reports.
• Implementation of Performance Management System in coordination with the Director.
• Handling Employee Relations and Employee Engagement activities.
• Handling Exit formalities.
• Handle Corporate Relations and Management.
• Handle vendor Development and Management.