Restaurant Manager
Larosa Cafe & Restaurant
Total years of experience :22 years, 3 Months
• Spearheaded the overall success of the stores by overseeing all operational aspects, driving sales, and implementing cost-control measures that led to a 15% reduction in overall operational expenses.
• Led and motivated the restaurant team in efficiently handling food delivery through various online portals such as Talabat, Deliveroo, and Zomato, while actively managing customer reviews and ratings.
• Proactively addressed customer complaints and resolved issues in a positive manner to uphold food quality and service standards.
• Formulated and executed strategic marketing plans to enhance sales and profits while maintaining effective cost management.
• Ensured accurate completion and maintenance of all financial, staff, and payroll-related administrative duties and documents.
• Managed team performance through providing clear feedback, recognition, reviews, coaching, and disciplinary action.
• Motivated staff by recognizing hard work and achievements, instilling accountability, and leading by example.
• Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to uphold quality standards.
• Responsible for overseeing all training of new staff members and identifying necessary areas of improvement.
• Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
• Strategically developed effective marketing plans to increase sales and profits while managing costs.
• Run daily bank deposits after the end of the day is complete, as well as counting the safe twice a day to ensure its accuracy.
• Managed inventory on a daily, weekly, and monthly basis, recording data to control costs and reduce waste.
• Analyze customer orders, set delivery priorities and make schedule adjustments to meet timely delivery goals.
• Managed a high-volume restaurant, optimizing controllable costs to maximize financial performance.
• Achieving target ratings on all audits and inspections, including QPRO and Mystery Shopper evaluations. By implementing effective strategies and maintaining high standards, consistently drive positive results in these assessments.
• Adheres to all work rules, procedures, and policies established by the company, including those outlined in the Employee Handbook.
• Met with staff during one-on-one meetings to discuss possible solutions and ways to improve overall team efficiency.
• Prepared employee schedules to maintain appropriate staffing levels during peak periods.
• Ensuring that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs
• Monitoring delivery driver’s performance and ensuring prompt dispatch of home delivery orders
• Expertise in maintaining detailed records related to restaurant operations, including orders and inventory levels.
• Maintained optimum sales volume and strives to achieve sales objectives set forth by the Management of the department.
• Supervised the daily operations of the Home delivery team and flyer distribution to achieve an 8% increase in delivery sales.
• Supervised, conducted meetings, performance reviews, motivated team building, and disciplinary reports which have resulted in the positive improvement of staff members.
• Monitored food inspection and quality standards, adhering to Burger King's standard operating procedures to ensure compliance with all laws and regulations.
• Ensuring compliance with target ratings on all audits and inspections, including OER and training, with a score of 90% or higher.
• Managing costs and expenses by conducting detailed analysis of purchasing and inventory.
• Overseeing of restaurant operations, ordering of supplies for the initial start-up of the business.
• Supervised a team of 30 employees, utilizing effective communication skills to motivate and provide coaching, fostering a positive work environment.
• Ensured compliance with food safety and quality standards by monitoring food inspection processes and adhering to Chili’s standard operating procedures.
• Managed inventory and record-keeping to control costs and reduce waste.
• Reviewing financial statements, sales reports, and other performance data to identify opportunities for cost reductions or service improvements.
• Responded to customer complaints and took proper action to solve issues in a positive manner to ensure food quality and service.
• Surveyed dining area several times each day to interact with customers and ensure positive experiences.