Mina Aziz

• Lead and motivate a team of operations professionals to exceed performance
targets.
• Conduct performance monitoring, provide coaching, and handle escalations to
ensure high-quality service.
• Manage team schedules and adherence to maintain optimal operational
efficiency.
• Analyze performance data and present reports to management, identifying areas
for process improvement.
• Act as a liaison between the team and senior management, communicating key
updates and strategies.
• Drive sales and a customer-centric approach to achieve both revenue and
customer satisfaction goals.

• Resolved customer inquiries for a US-based client, focusing on bill collection,
balance dues, and payment orders.
• Negotiated and set up suitable annual plans for customers.
• Developed and implemented customer retention strategies.
• Contributed to operational efficiency by addressing customer issues and
ensuring accurate account information.

• Managed a wide range of banking operations, including business, personal,
home, and auto loans.
• Processed incoming and outgoing transfers and handled documentation for
Letters of Credit (LCs) and Letters of Guarantee (LGs).
• Managed and reconciled daily cash drawers, handled foreign currency
exchanges, and processed checks.
• Provided detailed, accurate, and professional answers to all customer inquiries.

• Managed and resolved tickets related to customer calls, focusing on immediate
action items such as refunds, chargebacks, and disputes.
• Ensured timely and accurate processing of customer requests to maintain high
service standards.

• Led a team of marketers in the development and execution of major university
campaigns.
• Organized and delivered lectures to new students to promote university
programs and culture.
• Successfully attracted new applicants by implementing effective marketing
strategies.