General Manager - Business Development
lehymat
مجموع سنوات الخبرة :1 years, 11 أشهر
Orchestrated the development and implementation of a master application using Google Sheets, reducing human error rates from 60% to under 2%, thereby enhancing data accuracy and reliability across all company departments for B2B and B2C customer transactions
• The strategic deployment of the application led to a dramatic increase in operational accuracy, ensuring 98% precise information alignment with business needs and fostering sustainable, long-term business operations
• Drove the hiring process to identify and onboard key talent, aligning new hires with the company's strategic goals and operational needs
• Continuously evaluated and refined operational processes, leading to enhanced efficiency and effectiveness in the company's day-to-day activities
• Championed a research initiative to extend the shelf-life of vacuum-sealed meat products by investigating nitrogen preservation techniques, aiming to increase product longevity from 6-8 days to 13-17 days, thus enabling higher production volumes during peak seasons with minimized waste
Led all facets of a prominent IT consumer products repair business, servicing renowned brands like Apple, Samsung, Google, HP, and Dell
Achieved high customer satisfaction through effective device repair and troubleshooting
Enhanced inventory management through effective forecasting, improving inventory turnover by 44%.
Guided a 12-member team to identify and resolve bottlenecks, saving $85, 000 within a year.
Boosted employee satisfaction and retention by 59% through the introduction of a tip system.
Utilized Lean Six Sigma methodologies to optimize operations, reducing product repair time by 31%.
Store manager, IT software and hardware technician, customer service, operations, answering phone calls, replying to emails, cashier, open and close, process improvements
Develop and implement a comprehensive training program for new technicians, ensuring they have the necessary skills and knowledge to effectively repair a wide range of consumer electronic devices.
Research and implement new technologies and techniques in the field of IT consumer products repair to enhance the efficiency and effectiveness of repair processes.
This was a double major with Information Technology management
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