Zydun Kadhim

Location: Lloyds TSB International Private Banking (DIFC Branch Dubai)

• Adhering to policies and regulations of the DFSA to prevent data breaches and obtain sufficient Authorization from Data Owner & stakeholders for the transfer of client data
• Investigation of laws and regulations within the jurisdiction to comply with the DIFC Data Protection Act
• Assisting external auditors with their annual assessment on the Security Framework of the Organization, providing evidence and business flow diagrams.
• Planning and Implementation of key SLAs between LBG and 3rd Parties for the continuation of business
• Application and repatriation of encrypted hard disks, decommissioning/degaussing of IT assets following LBG Security Standards (Strategic Review Project)
• Backup and restoration of critical data, encryption of tapes to ensure confidentiality of assets ( Strategic Review Project)
• Strong Monitoring Logging and mitigation controls set in place throughout Security Framework of the business for the separation of in-Scope and out of Scope Data

• Part of a team that handled a very critical project liaising with Vendors and other internal departments for the Data Archival of closed Customer accounts in our Banking Application System for the eventual hand-over of the Business to HSBC (Strategic Plan Project)
• Understanding the significance of employees within the business by applying awareness campaigns through monthly interactive presentations and providing weekly real-life articles, questioners, feedback, quizzes etc..
• Setting up privileges, roles and groups methodologies whereby each employee has an assigned role and job function on the Main Financial Banking System (FlexCube)
• Participated and Assisted in numerous internal and external Audits (KPMG. PwC), collecting and interpreting system documentation
• Improved SLA performance of team from 85% to 95%
• Prepared detailed system security analysis report of our Security Framework on a monthly basis which is sent out to Group (U.K.)
• Participated in annual and mid-term implementation of BCP and DRP on hot site respectively to asses Risks and report potential threats and vulnerabilities to eventually try and mitigate the Risk of the Business
• Made sure logging is in place for all user access control systems and applications applying standards and policies throughout Infrastructure
• Patch Management and deployment

• Automating BAU tasks which reduced the average work load with savings of 2 FTE.
• Responsible for critical services relating to branch opening and EOD (End of Day)
• Lead a Team that migrated over 350 Corporate and Business customers from a software based banking system to an online system, which included planning, testing and transferring of sensitive data
• Trained Corporate and Commercial customers on the online system, taking customer feedback and applied Change Management to enhance user experiences
• Identified and applied cost reduction methodologies which included automation within the business environment that saved the bank almost 250, 000 AED per annum
• Carried out a range of technical support and customer service duties, ensuring that the work is completed effectively and adhere to all specified Bank processes, procedures, standards and relevant external regulations (ITEC)
• Logging problems/changes/outages and documenting resolutions of the problems or issues faced by the user

 Part of a team that supported Hardware/Software issues faced by roughly 1500 Call Centre users.
 Responsible for deploying, configuring and upgrading/troubleshooting CISCO call center phone systems and software.