Amir Diab, IT Support Engineer

Amir Diab

IT Support Engineer

Emtilak Inc.

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, Administration And Information Systems
Experience
1 years, 6 Months

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Work Experience

Total years of experience :1 years, 6 Months

IT Support Engineer at Emtilak Inc.
  • United Arab Emirates - Dubai
  • My current job since November 2022

As an IT System Administrator with experience in Network Administration and MT5 (MetaTrader 5) Administration, my responsibilities and achievements may include:

System Administration:
Managing and maintaining company servers, ensuring their availability, performance, and security.
Installing, configuring, and updating operating systems and software applications.
Monitoring system performance, troubleshooting issues, and implementing solutions to optimize performance and reliability.
Implementing backup and disaster recovery procedures to ensure data integrity and availability.
Managing user accounts, permissions, and access controls to safeguard sensitive information.
Network Administration:
Designing, implementing, and maintaining the organization's network infrastructure, including LANs, WANs, VPNs, and wireless networks.
Configuring and managing network devices such as routers, switches, firewalls, and load balancers.
Monitoring network performance, analyzing traffic patterns, and implementing measures to ensure optimal network efficiency and security.
Troubleshooting network connectivity issues and resolving network-related problems promptly to minimize downtime.
Implementing network security measures, including firewalls, intrusion detection systems, and encryption protocols, to protect against cyber threats.
MT5 (MetaTrader 5) Administration:
Installing, configuring, and maintaining the MetaTrader 5 trading platform for financial markets.
Managing user accounts, permissions, and access controls within the MT5 platform.
Monitoring the performance and reliability of the MT5 server infrastructure.
Troubleshooting issues related to trading operations, connectivity, and data feeds.
Collaborating with traders, brokers, and other stakeholders to ensure the smooth operation of the MT5 platform and resolve any issues promptly.
Achievements in these roles may include:

Successfully implementing server virtualization technology, reducing hardware costs and improving resource utilization.
Designing and deploying a secure and scalable network infrastructure that supports the organization's growth and expansion.
Implementing automated monitoring and alerting systems, leading to proactive identification and resolution of system and network issues.
Enhancing the security posture of the organization's IT environment through the implementation of robust security measures and regular vulnerability assessments.
Optimizing the performance of the MT5 trading platform, resulting in improved trading efficiency and customer satisfaction.
Training and mentoring junior IT staff, contributing to their professional development and the overall effectiveness of the IT team.

Education

Bachelor's degree, Administration And Information Systems
  • at Thebes Higher Institute Of Engineering
  • June 2022

Specialties & Skills

CRM software
IP Networking
Active Directory
Windows Azure
Budgeting and Cost Control
Network Administration
Communication and Collaboration
IT Strategy and Planning
System Administration
Problem-solving and Troubleshooting
Vendor Management

Languages

Arabic
Native Speaker
English
Intermediate

Memberships

GDG Egypt
  • IT Administrator
  • April 2019

Hobbies

  • Scuba Diving