Customer Service Representative
Abu Dhabi Distribution Company
Total years of experience :5 years, 0 Months
• Responding promptly to customer inquiries and provide support through company channels such as live chat, official contact Centre email and calls.
• One of the Top performance agents based on the monthly evaluations with 100% evaluation score.
• Light and heavy scheduled and unscheduled inspections on helicopters AW139 and Bell 412.
• Install and repair the extra equipment such as emergency floatation system, hoist, life jackets and NVG (night vision
goggles).
• Participate in the first line missions including preparing the helicopters for flights, re-fuelling, engine wash and other ramp
services.
• Assembled and installed aircraft electrical, avionics, mechanical, structural accessories and components using hand tools
and power tools.
• Evaluate all the electrical systems in the helicopters such as the flight recorder, Auto pilot, EFMS, ECAM, TCAS, etc.
• Responding promptly to customer inquiries and provide support through company channels such as live chat, official contact Centre email and calls.
• One of the Top performance agents based on the monthly evaluations with 100% evaluation score.