Operational Excellence Executive
Abdul Samad Al Qurashi
Total years of experience :5 years, 8 Months
SOP Creation:
1. Conducting interviews with all the process owners and process stakeholders to address the As-Is processes.
2. Mapping an end-to-end as-is process to be able to address the process bottlenecks.
3. Building the SIPOC analysis for each process.
4. Benchmarking the best practice for each process according to the company’s field.
5. Building the gap analysis matrix and define the reason for each gap.
6. Mapping the to-be processes and discussing them with the process owners and stakeholders.
7. Creating a complete SOP document for each process containing (Process Scope, Process Stakeholders, Process Map, Procedures, Controls, SLAs, and ALMs).
8. Creating work instructions “WI” for steps that need visualized documents.
9. Applying the DMAIC and DMADV approaches.
10. Applying various lean tools to decrease waste and cost as well as increase productivity and customer satisfaction.
11. Leading the process of implementing the to-be processes.
12. Auditing and controlling the variance in each process.
13. Conducting sessions to solve different problems by applying problem-solving
techniques like (Pareto Analysis, Root-Casuse Analysis, Decision Matrix Analysis, etc.).
14. Create a solution matrix and discuss the ability to implement each solution with the company managers and VPs.
15. Company departments that I build the SOPs (Quality, Supply Chain, E-Commerce, Information Technology, Finance, Human Capital Management, and Organization Development).
16. Transforming the documented process maps into an automated process flows through building completed homemade automated systems with low-cost and high impact by using Microsoft Power Platforms.
Improvement Projects:
1. Project: Sales Master Staffing Report
Description: A solution is built for cleaning and presenting real-time data of salesmen, tracking the approved budget for each store in each country, tracking the deviation between the actual headcount and the approved budget, applying a hiring requisition by area managers and operations managers, applying transforming requisitions by area managers and operations managers, and visualized dashboards.
Solution: SharePoint Communication Web Page with the level of permissions, Connected Lists, Power Automate, and Power BI.
2. Project: Talent Acquisition Management
Description: A solution is built for digitalizing the process of hiring new employees instead of using emails. The department manager can request to hire a new or replaced employee through a form. The form automatically sends the request to the talent acquisition team and the department manager by email, this email contains all data and requisition code. Also, the form is linked with a data table to track the progress of the requisition. Moreover, there is a list that helps each requestor to know the status of his request. There are also dashboards to help the talent management team make decisions upon these data.
Solution: SharePoint Communication Web Page with the level of permissions, Connected Lists, Power Automate with different conditions, Power BI, and Excel.
3. Project: Document Management System (DMS)
Description: A digital library with formal and friendly visualization is built to contain the company policies, procedures, processes, and all documents.
Solution: SharePoint Communication Web Page with the level of permissions.
4. Project: Learning Management System (LMS)
Description: A learning management system is built with a friendly interface to
help the employee access different courses, take quizzes, and request a certificate for accomplishment. Moreover, this system is built to help the Learning and Development team share the onboarding training and manuals with new joiners.
Solution: SharePoint Communication Web Page with the level of permissions, Forms, Excel, Lists, Power Automate, and Stream.
SOP Creation:
1. Conducted interviews with all the process owners in the operations section to address the As-Is processes.
2. Developed a detailed gap analysis.
3. Created the To-Be processes that required to be existed for the operations section.
4. Developed the To-Be SOPs.
5. Created Delegation and Delegation of Authority “DOA” matrix.
Continuous Improvement Projects:
6. Built communication and internal website using SharePoint.
7. Built fully automated Hiring System for HR Department using SharePoint and Power Automate.
8. Built fully automated Travelling System for the TAG team using SharePoint and Power Automate.
9. Built fully automated system for the admin team using SharePoint and Power Automate.
10. Built automated and up-to-date database for the HR Department.
SOP Creation:
1. Mapped all As-Is processes for all sectors “Agricultural, Construction, and HVAC” of the company.
2. Developed a detailed gap analysis.
3. Built To-Be processes for all sectors.
4. Built all processes for the three sectors of the company “Agricultural, Construction, and HVAC”.
5. Created the SOPs for all departments and 3 factories.
6. Made periodical auditing on processes.
7. Created Delegation, Delegation of Authority “DOA”, and SLAs for all processes.
Continuous Improvement Projects:
8. Built an automated system with approval cycle for (vacation, leave, and work-missions) instead of using papers.
9. Built an automated ticketing system for IT Department.
10. Built a database for the HR Department.
11. Built an automated system for the finance department to track the daily expenses.
12. Built dashboards for the C-Level to illustrate the financial/business status.
13. Built an automated system for factories to calculate product expenses and easily extract the BOM.
14. Participated in coding all the materials and tools in the inventories with the Head of Supply Chain.
15. Built a CRM system to track the sales leads and the customer journey.
16. Acted as a project manager for a project titled “Improving the Employees Hand Punch System”.
1. Mapped the As-Is processes.
2. Defined the gaps and bottlenecks then created the gap analysis.
3. Built To-Be processes for all sectors.
4. Created the SOPs for all departments and the factory.
5. Made periodical auditing on processes.
6. Created Delegation, Delegation of Authority “DOA”, and SLAs for all processes.
1. Assuring that all processes are followed.
2. Planned and executed corrective and preventive actions.
3. Monitoring and analyzing quality performance.
4. Planned and executed periodical maintenance for all machines.
5. Monitoring and analyzing machines performance.
6. Investigating and troubleshooting product or production issues.
7. Reviewing codes, specifications, and processes.