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إنجي سيد, Logistics Coordinator

إنجي سيد

Logistics Coordinator·Enpal

Egypt

Bachelor's degree, اللغات والترجمة

Work experience

Total years of experience: 4 years, 3 months

Logistics Coordinator

December 2025 - Present

Enpal

Germany

December 2025 - Present

• Acted as a coordination point between internal teams, service providers, and warehouses to ensure smooth
logistics workflows.
• Tracked logistics activities and maintained accurate records in internal systems.
• Coordinated logistics operations with a focus on reverse logistics, including the return, collection, and
redistribution of materials
Company industry:
Energy & Renewables
Job role:
Logistics and Transportation

Logistics Coordinator

December 2025 - Present

Enpal

Germany

December 2025 - Present

• Acted as a coordination point between internal teams, service providers, and warehouses to ensure smooth
logistics workflows.
• Tracked logistics activities and maintained accurate records in internal systems.
• Coordinated logistics operations with a focus on reverse logistics, including the return, collection, and
redistribution of materials
Company industry:
Energy & Renewables
Job role:
Logistics and Transportation

Senior Trainer II

May 2024 - December 2025

Concentrix

United Arab Emirates

May 2024 - December 2025

• Delivered upskilling training sessions for over 100 employees, enhancing communication and customer service skills.
• Led onboarding programs and ensured new hires seamless integration into operations.
• Developed and updated training curricula to align with company objectives.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Training and Development

Senior Trainer II

May 2024 - December 2025

Concentrix

United Arab Emirates

May 2024 - December 2025

• Delivered upskilling training sessions for over 100 employees, enhancing communication and customer service skills.
• Led onboarding programs and ensured new hires seamless integration into operations.
• Developed and updated training curricula to align with company objectives.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Training and Development

German Language Instructor

October 2023 - December 2025

Deutsche Freunde Akademie

October 2023 - December 2025

• Designed and conducted engaging German language courses for diverse learners.
• Tailored teaching methods to individual learning needs, fostering cross-cultural understanding.
Job role:
Teaching and Academics

German Language Instructor

October 2023 - December 2025

Deutsche Freunde Akademie

October 2023 - December 2025

• Designed and conducted engaging German language courses for diverse learners.
• Tailored teaching methods to individual learning needs, fostering cross-cultural understanding.
Job role:
Teaching and Academics

Customer Service Representative

March 2023 - December 2025

Concentrix

United Arab Emirates

March 2023 - December 2025

• Resolved customer inquiries effectively, consistently achieving high satisfaction scores.
• Exceeded performance targets through strong problem-solving and communication skills.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Customer Service Representative

March 2023 - December 2025

Concentrix

United Arab Emirates

March 2023 - December 2025

• Resolved customer inquiries effectively, consistently achieving high satisfaction scores.
• Exceeded performance targets through strong problem-solving and communication skills.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Customer Service Representative

March 2022 - December 2025

Teleperformance

United Arab Emirates

March 2022 - December 2025

• Delivered high-quality customer support to German-speaking clients via phone, email, and chat.
• Assisted customers with inquiries, complaints, and product information, ensuring quick and accurate resolution.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Customer Service Representative

March 2022 - December 2025

Teleperformance

United Arab Emirates

March 2022 - December 2025

• Delivered high-quality customer support to German-speaking clients via phone, email, and chat.
• Assisted customers with inquiries, complaints, and product information, ensuring quick and accurate resolution.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Project Coordinator

September 2025 - November 2025

DAAD Hauptstadtbüro (Collab with UNESCO)

Berlin, Germany

September 2025 - November 2025

• Supported the coordination and organization of The Museum Lab and Germany Close Up programs.
• Assisted in event management, including logistics, participant communication, and on-site coordination.
• Handled administrative tasks, data organization, and correspondence with German and international partners.
Job role:
Engineering

Project Coordinator

September 2025 - November 2025

DAAD Hauptstadtbüro (Collab with UNESCO)

Berlin, Germany

September 2025 - November 2025

• Supported the coordination and organization of The Museum Lab and Germany Close Up programs.
• Assisted in event management, including logistics, participant communication, and on-site coordination.
• Handled administrative tasks, data organization, and correspondence with German and international partners.
Job role:
Engineering

Project Manager & Customer Success

March 2025 - November 2025

Zignify Global Product Sourcing

March 2025 - November 2025

• Manage communication between internal teams, suppliers, and clients to ensure seamless project execution.
• Lead project planning and monitoring, mitigating risks and resolving challenges to ensure timely delivery.
• Build and maintain long-term client relationships by proactively addressing needs and identifying growth
opportunities.
Job role:
Information Technology

Project Manager & Customer Success

March 2025 - November 2025

Zignify Global Product Sourcing

March 2025 - November 2025

• Manage communication between internal teams, suppliers, and clients to ensure seamless project execution.
• Lead project planning and monitoring, mitigating risks and resolving challenges to ensure timely delivery.
• Build and maintain long-term client relationships by proactively addressing needs and identifying growth
opportunities.
Job role:
Information Technology

Education

Al-Alsun Faculty of Languages, Ain Shams University

July 2023

July 2023

Bachelor's degree, اللغات والترجمة

Egypt

University of Freiburg

September 2022

September 2022

Diploma, الدراسات الألمانية

Germany

Skills

ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPUTER PROGRAMMING
Intermediate
COMPUTER PROGRAMMING
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
EVENT MANAGEMENT
Intermediate
EVENT MANAGEMENT
Intermediate
INTERCULTURAL COMMUNICATION
Intermediate
INTERCULTURAL COMMUNICATION
Intermediate
LOGISTICS
Intermediate
LOGISTICS
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROJECT MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate

Languages

Arabic

Native Speaker

German

Expert

English

Expert