Section Manager
Abu Dhabi Distribution Company
Total years of experience :11 years, 9 Months
Supervise all collections the activities covering all Amendments, Domestic, Large and
Commercial Accounts and verifying accuracy of Billing Data
▪ Provide satisfactory and quality services and minimizes recurring problems and queries
by increasing customer awareness.
▪ Systematically reduce customer’s debt by applying the Division initiatives (direct debit,
late payments fees, integration with DOF & MOF, integration with Etihad Credit Bureau
and automated deposit review).
▪ Maintain Constant Cash Flow by achieving the monthly collection targeted amount.
▪ Increase payments channels & decrease average collection days, and decrease the
collection cost.
▪ Reduce over 90 day’s debt, and locate and recover bad debt.
▪ Approve the installments arrangement agreement.
▪ Introduce new procedure to ensure alliance with ADDC strategy.
Key Responsibilities:
o Growth & Sustainability related:
- Supervise and coordinate all Section functions, resources and strategies
- Contribute to the development of overall departmental and develop Section’s capital.
- Report on the overall performance and work progress of the Section.
- Supervise and evaluate the work of staff under supervision, ensure that programs are of
appropriate quality.
- Support continuous improvement by introducing innovation and excellence in business processes.
o Customer related:
- Supervise all customer facing transactions in line with ADDC customer strategy.
- Ensure that customer needs, problems and requests are recorded and addressed prompt.
- Ensure the delivery of a world-class customer experience.
o Operational Excellence related:
- Monitor ADDC’s accounts to ensure that collections are credited into the correct accounts.
- Follow up on outstanding debts to ensure timely collection and issue warnings as required.
- Ensure that all collections through the various customer service channels are made on time.
- Handle problems of any kind related to the customer’s accounts.
- Solve customers’ problems related to discrepancies of consumption bill.
- Issues customer’s penalty clearance, upon ensuring that penalty payment is recovered.
Control the daily collection and ensure correct transfer of revenue to the corresponding
ADDC accounts.
▪ Report on variances identified in computerized accounts, supporting documentation and
revenue collected to take necessary action.
▪ Generate quarterly reporting packages for the internal and external auditors, prepare
fluctuation analyses with explanations and coordinate review meetings.
▪ Prepare and distribute daily sales report for management review.
▪ Report any outstanding problems to the Section Manager for higher level of intervention.
▪ Supervise the activities of assigned team by assigning work, reviewing activities and
ensuring efficient and satisfactory performance.
▪ Instruct team to proceed and transfer of customers’ accounts according to the
Directorate’s procedures.
▪ Prepare service disconnections list.
▪ Hold Accounts Group of Government authorities.
Execute all customer facing transactions in line with ADDC customer strategy resulting
in higher satisfaction and timely delivery of services.
▪ Address customer needs, problems and requests in a timely manner.
▪ Ensure the delivery of a world-class customer experience.
▪ Support the customer focused culture minimizing disruption to impacted customers
ensuring customers are kept informed.
▪ Team leader of government sector accounts.
▪ Main Accounts Data Cleansing.
▪ Register new Payee Group.
▪ Member of complaints resolve committee
Accountant in Credit and Collection Section,
Fulfill the entities inquiries and requirements to ensure constant monthly payments.
▪ Receive daily domestic and government payment statements from all branches through
company representative’s.
▪ Check the invoice number, name of customer, amount to be paid on each statement
with the data available in the system to ensure accuracy of computerized data.
▪ Compiles invoices for each statement and makes calculations to verify the invoice
amounts with the statement amount.
▪ Reconcile Payments through payments channels and ADDC bank account.
▪ Assist customers in retrieving lost warranty slips prior submission to the Customer
Relationship Management Division.
▪ Follows up customers receive warranty deposits in cash after deducing consumption
payments.
▪ Ensure all the customers payment has gone to the correct accounts direction and make
the correction if needed.
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