Case Management and Referral project Supervisor
Handicap International
Total years of experience :5 years, 5 Months
Responsibilities:
Direct Supervision:
•Successfully led and directly managed a team of dedicated field staff, including case management and referral officer, 8staff of case managers and volunteers ensuring the implementation of meticulous case management steps.
•Upheld guiding principles of respect, confidentiality, safety/security, and non-discrimination, fostering an environment of compassion and professionalism in service delivery.
•Conducted regular performance evaluations and feedback sessions, leading to continuous improvement and enhanced service quality
•Fostered a culture of collaboration and open communication with the case manager, ensuring alignment with organizational goals and objectives.
•Played a pivotal role in designing and refining case management procedures, contributing to more streamlined and effective workflows.
•Collaborative Referral Process: working with external organizations for referrals to support to those in need, ensure that the service mapping up-to-date.
Reporting:
•Contributed to Timely and Comprehensive Reporting: Played a pivotal role in preparing detailed monthly and weekly reports, ensuring accurate representation of project progress, achievements, challenges, and key performance indicators.
•Ensured the accuracy and integrity of data presented in reports through meticulous review and verification processes, maintaining a high standard of quality in all submissions.
Coordination:
•Represented the organization, HI in external meetings such as those held by the Health Cluster, physiotherapy, CCCM, NPWG and protection cluster. In alignment with the Project Manager's guidance.
•Coordinate with governorate (Director of organizations Affairs desk) and DOH for approvals and all Ninawa hospitals managers and primary health care centres according projects need
Responsibilities:
•Strategic Identification System: ensured the effectiveness of vulnerable family identification system, meticulously adhering to specific criteria and internal protocols. This involved maintaining a rigorous screening process to identify potential beneficiaries who met the criteria.
•Project Implementation Collaboration: Working closely with project managers, played a pivotal role in translating project goals into actionable steps. Adept at identifying and raising technical issues while providing comprehensive reporting to enhance project implementation.
•Case Management: led the implementation of a comprehensive case management and referral system for HI beneficiaries, manage the entire process, from initial identification to discharge. Upheld the highest standards of data protection and confidentiality, ensuring that data collection tools were appropriately and confidentially employed by the team.
•Service Mapping and Coordination: My efforts included mapping out updated service resources and establishing strategic coordination with external actors and clusters.
•Data Analysis and Reporting
•Team Management: manage a dedicated Referral Team, composed of a Referral Assistant, outreach worker, and Volunteer, fostering a harmonious and productive team environment.
•Community Engagement and Assessment: participate in need assessments, organized focus group discussions (FGDs), and conducted key informant interviews (KIIs) when required.
•Comprehensive Referral Oversight: In charge of referring beneficiaries both within HI services and to external service providers.
Responsibilities:
•Case management Support: provided dedicated support for intricate individual cases as necessary.
•Efficient Referral Management: manage both internal and external referrals, swiftly addressing beneficiaries' needs.
•Strategic Tool Design: demonstrate ingenuity in designing tools tailored to enhance the quality of case management.
•Data Integrity and Confidentiality: data protection and confidentiality, assuring the quality of collected data and managing project databases.
•Effective Team Management: capably to manage a diverse team consisting of a Case Management Assistant, 4 Outreach Workers, and 5 Volunteers generating comprehensive weekly and monthly reports to track progress. Ensure that all case management staff received essential training, continuous supervision, and unwavering support
•Engagement in Relevant Meetings: participate in critical meetings, including those organized within the camp (CCCM), in Ninawa (cluster meetings), the physiotherapy cluster, NPWG, and NPC for information exchange.
•Stakeholder Relations: Establish and nurtured collaborative relationships with relevant partners and stakeholders operating within the project areas. This included maintaining a current and comprehensive service mapping for streamlined referral processes.