CRM specialist
ziebart
مجموع سنوات الخبرة :2 years, 7 أشهر
- Analyze customer data to identify trends and customer segmentation.
- Create and implement strategies to enhance customer engagement,
loyalty and retention.
- Monitor customer feedback and generate reports.
Performed data entry using Excel database and Taqat for efficient record keeping.
Coordinated administrative tasks with other departments to ensure smooth operations.
Managed and maintained information related to graduated students, ensuring accuracy and confidentiality.
Managed customer, providing technical support to clients through phone, email, and live chat channels, resulting in a 95% customer satisfaction rating.
Collaborated with the team to identify and address product-related issues, effectively coordinating bug fixes, and client inquiries.
Documented all client communication logs into the CRM system for accurate tracking
Handled job orders for the central region, ensuring timely and accurate processing.
Conducted cost estimation.
Maintained communication and follow-up with the sales team.
Handled client requests in collaboration with the operations department.
Provided daily event reports to team leaders.
Recorded job order requirements in Finsy's ERP system