Leen Al-Khatib

TopNotch Technology - Remote (Client: USA, PST Time Zone) | Based in Jordan
1- Actively performed the role of Business Analyst & Quality Assurance across multiple
internal enterprise systems.
2- Gathered, analyzed, and documented business requirements in BRD, SRS, SOPs, and
User Stories.
3- Conducted stakeholder meetings and workshops to elicit and validate business needs.
4- Created As-Is and To-Be process flows, workflows, and functional diagrams (UML).
5- Translated business requirements into clear functional specifications for development
teams.
6- Acted as a liaison between business stakeholders, developers, and QA teams to ensure
accurate delivery.
7- Supported User Acceptance Testing (UAT) by preparing scenarios, coordinating
feedback, and validating outcomes.
8- Maintained requirements traceability throughout development and testing phases.
9- Prepared meeting minutes, progress updates, risks, and dependency tracking.
10- I have certificate and worked in Agile/Scrum environment using tools Azure DevOps
and Jira for backlog, sprint, and task management

IOM (International Organization for Migration) - Amman, Jordan
• Designed and developed user pages for systems like RRIMS, VLS, and EMS using .NET and
Web Forms.
• Created and maintained reports using Power BI, MS Reporting Services, and MS Access.
• Provided end-user support, conducted training, and ensured data confidentiality in compliance
with IOM standards.
 Worked with Azure DevOps, CRM (Microsoft Dynamics), SharePoint, Power Apps, and
Power Automate to develop and support multiple systems, including:
1- Training Tracker System: Developed and maintained a system to track employee
training progress and certifications.
2- Ticketing System: Designed and implemented a ticketing system to manage and
resolve internal and external support requests.
3- Other Systems: Provided ongoing support and development for various business
systems to ensure smooth operations and user satisfaction
• Developed systems such as:
1- RRIMS (Refugee Response Information Management System): Designed and
developed user pages for Call Logs, Beneficiaries, and Integrated Case Management.
2- VLS (Visitors Logging System): Developed user pages for managing visitors, vehicle
movement, and non-USRAP cases.
3- EMS (Examination Management System): Designed and developed pages for
managing exams, examinees, and launching exams managing exams, examinees, and
launching exams.

Training Courses 5/2/2022 - 30/09/2022
I attend a 8-month extensive online training course at Harmony IT Solution company (L.L.C). training course includes the following 10 courses with certifications in the Software engineering area:
• Database Design and Programming (Oracle SQL Developer)
• C# Programming (Essentials & Object-Oriented Programming)
• Web Development (HTML, CSS, Bootstrap, JavaScript)
• ASP.NET Core (MVC)
• Agile Methodology (Scrum Master)
• Quality Assurance (Fundamentals & Automation)
• Entrepreneurship, Time Management, and Multitasking