Accountant
Valu consumer finance _ EFG Hermes , Etisalat, Vodafone, Nbe
Total years of experience :5 years, 5 Months
Customer Experience Specialist, Valu Consumer Finance, EFG Hermes March 2022: Sep 2022
• Provided many of installment programs like: Youth Program, Waqty, Shaqlbaz, Shop It and etc…
• Provided Vendors Offers, Retail and Online installment Services
• Resolved App issues and Customer Support
Etisalat Customer Care Advisor, Etisalat Jan 2022
• Worked in High Value Department (HV): worked on CSS, CX, Siebel, Flash, SMS tool, WFM
tool, Genesys Telecommunication workspace, RPT and Device Management systems
Alahly phone Agent, National Bank of Egypt (NBE), Majorel Outsourcing 25 May 2021
• Provided information about Accounts, Certificates, deposits, loans, Branches, E-Wallets, Internet
banking, Cards information like Debit, Credit, Payroll, Prepaid Cards
• Blocked lost, stolen, damaged cards and cards for dead people
• Applied for a replacement for the suspended and damaged cards
• Record requests for activation, reset pin retires, new pin, E-Services, NBE Phone Cash
services and etc.
• Record complaints for technical problems for Cards, ATM, E-Services, Branches complains
and etc.
Trainee, ElAraby Group, Salah Salem branch March 2021
• Trained in the heavy apparatus (HA) department
Trainee, QNB ALAHLI - Helmeyt El Zitoun branch 22 July 2018
• Trained in the customer service department: Served members both face-to-face, on phone, and via
mail
Trainee, Banque Du Caire (BDC), El Manial branch 24 June 2018
• Trained in the customer service department: Learned about the bank system and worked with
members to better organize their accounts and loans
• Trained in the teller department: Dealt with clients’ accounts and accounted for clients’funds
Trainee, Banque Du Caire (BDC), El Lakany branch 18 June 2017
• Trained in the general coordinator department; Processed all bank reports to compile them into one
comprehensive file
Vodafone Account Agent, Ecco Outsourcing May 2017
• Handled about 30+ customer queries and requests daily
• Helped clients to solve their internet problems
• Record technical complaints and report weekly reports on company’s solved complaints
Volunteer work Activities • Interviewer of TV channels, The TV program here is Maspero, Egyptian TV ✓ Episode topic: National projects are a wall against global changes •Conferences Presenter & Speaker, Voice Over actor and video editor, Ain Shams University ✓ Stay ahead of life - Make your wounds the fuel of your success - India on the banks of the Nile - Honoring the heroes of the Blood series series - October 6 victory celebration •Volunteer, Students With Special Abilities Support Unit, Faculty of Business, Ain Shams University ✓ Helped students with special needs to satisfy all their needs in different fields