Product Solutions Senior Specialist
We - Telecom Egypt
Total years of experience :12 years, 9 Months
• Study the implied costs and perform costing exercises.
• Products pricing and business modeling of wholesale products.
• Reference interconnection offers and product catalogue drafting.
• Wholesale commercial agreements drafting. Monitoring the financial impacts of service levels considering the concluded agreements.
• Participate in drafting of the financial clauses within commercial agreements.
• Full documentation of the existing commercial agreements and communication to protect the company’s rights through taking legal and regulatory measures against any potential claims.
• Resolve customer complaints by investigating problems, developing solutions, making recommendations to management.
• Represent WE in all represented events.
• Maintain customer satisfaction at all times in adherence with WE policies and procedures.
• Manage employee performance within the department
• Identify staff training needs and recommend the proper training modules for eligible individuals
• Submit daily reports.
• Shaping the company’s overall business strategy
• Developing strategic plans and assessing company performance
• Assess the company’s operational and strategic performance, by making a suitable target to be achieved within 1 year
• KPI Performance monitoring for Top management
• Construct forecasts and analytical models (3+9, 6+6, etc)
• Creating business yearly budget for Mr CCO and Top Management.
• Conducted actual all reports related to the KPI sheet, Net add, gross add, ARPU, ARPAU, etc. to check variance and difference vs budget.
• Shaping the company’s overall business strategy • Developing strategic plans and assessing company performance
• Assess the company’s operational and strategic performance, by making a suitable target to be achieved within 1 year o KPI Performance monitoring for Top management
• Construct forecasts and analytical models (3+9, 6+6, etc)
• Creating business yearly budget for Mr CCO and Top Management.
•Conducted actual all reports related to the KPI sheet, Net add, gross add, ARPU, ARPAU, etc. to check variance and difference vs budget.
• Managed customer accounts to secure customer satisfaction and repeat business.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Providing check-in counter services for the passengers departing on the customer airlines.
• Providing gate arrival and departure services.
• Provide departure services including boarding passengers and closing the flight.
• Make a smooth and quick boarding to the plane.
• Handling lost and found duties.
• Responsible for handling customers request and inquiries on spot in a very professional way and short time.
• Answer all customer inquiries with full and up to date information.
• As a personal task: responsible for gathering all updates and sent it to team and always ensure that my team is up to date with all information.
•Follow up all customers related issues and provide timely feedback.
•Create a smooth communication channel with different departments to resolve customer problems, requests and complains when needed.
• Handle and resolve customer complaints
• Provide Vodafone Egypt customers with all required information related to the company products and services.
• Provide customers with right recommendations and actions
Graduated from Faculty of commerce English department
