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Mouad ELABDELLAOUI, Subject Matter Expert

Mouad ELABDELLAOUI

Subject Matter Expert·Expedia Group

Morocco

Higher diploma, Applied And Liberal Arts

Work experience

Total years of experience: 26 years, 0 months

Subject Matter Expert

April 2025 - Present

Expedia Group

Marrakech, Morocco

April 2025 - Present

Provide premium client support for a global leader in online travel. Manage the complete flight booking cycle via the Amadeus GDS, including manual and automated PNR creation and modification, renewal and recovery of expired PNRs, and manual ticket pricing and reissues.
Utilize dedicated commands to extract and apply ticket terms and conditions. Process complex modification, cancellation, and refund requests in compliance with client policies and procedures. Resolve disputes with a high satisfaction rate, ensuring a seamless and positive customer experience. Collaborate with suppliers (airlines, hotels) to confirm services and optimize solutions.

Company industry:
Travel Agency

Senior Graphic Web Designer - Art Director

July 2000 - Present

Freelance

Marrakech, Morocco Remote

July 2000 - Present

Website Design and Development: Created visually stunning and user-friendly websites that reflected the brand's personality, resulting in a 30% increase in website traffic and a 25% boost in conversion rates.

Social Media Graphics: Developed engaging graphics for social media platforms, leading to a 40% increase in social media engagement and a 20% growth in follower count within three months.

Graphic Design for Print: Designed marketing materials, boosting client engagement by 30% and driving increased sales.

Branding Packages: Revamped brand identities for 10 clients, resulting in a 25% increase in brand recognition and customer loyalty.

Company industry:
Graphic Design

Customer Service Representative (Sunrise Project – Yallo & Lebara)

January 2025 - April 2025

Sunrise

Marrakech, Morocco

January 2025 - April 2025

Handled inbound calls for Swiss telecom clients of Yallo and Lebara. Provided detailed invoice explanations and resolved billing disputes. Managed technical issues related to Internet and TV services. Created tickets and coordinated with the Back Office for complex requests.
Responsibilities included issuing credit notes, sending account balance copies, setting up payment plans, processing number portability and change of ownership, and dispatching administrative documents. Delivered effective technical and billing assistance, ensuring a smooth and satisfying customer experience

Company industry:
Telecommunications

Founder And CEO

March 2018 - December 2023

Communication Morocco

Marrakech, Morocco

March 2018 - December 2023

Directed SEO strategy, implementing advanced optimization techniques that significantly improved website visibility and organic search rankings, leading to a substantial increase in organic traffic. Developed and executed a content marketing plan that produced relevant, high-value material, driving measurable growth in audience engagement and conversion rates.
Designed visually compelling and user-friendly websites that strengthened brand communication, resulting in a notable reduction in bounce rates and increased average session duration. Managed the brand’s online reputation, achieving a significant decline in negative feedback and a marked improvement in positive sentiment across social media channels.

Company industry:
Marketing

Art Director

February 2017 - May 2019

LAMALIF GROUP

Marrakech, Morocco

February 2017 - May 2019

Drove impactful business outcomes: achieved a measurable increase in bid acceptance rates for public tenders, successfully launched multiple innovative products within a year, reduced technical datasheet production time significantly, and enhanced brand awareness through strategic media campaigns.

Company industry:
Civil Engineering

Secondary School Art Teacher

November 2011 - May 2015

Ministry Of Education - Other

Marrakech, Morocco

November 2011 - May 2015

As an Art Teacher, I fostered a dynamic and inclusive learning environment where creativity flourished. My responsibilities included developing comprehensive art curriculum, integrating various artistic techniques, and guiding students through diverse mediums such as painting, drawing, sculpture, and digital art. I facilitated engaging lessons that encouraged self-expression and critical thinking while providing constructive feedback to nurture artistic growth. Additionally, I organized art exhibitions and collaborated with colleagues to enrich interdisciplinary connections. Through personalized instruction and hands-on activities, I inspired students to explore their artistic potential, cultivating a passion for art and fostering a lifelong appreciation for creativity.

Company industry:
Higher Education

Graphic And Web Designer Senior

June 2014 - April 2015

Techniquement-correct

Marrakech, Morocco

June 2014 - April 2015

Built custom, visually appealing, and fully responsive websites tailored to client specifications. Leveraged modern technologies to ensure cross-device functionality, leading to a considerable average improvement in user engagement and conversions.

Company industry:
Software Development

Creative Art Director

August 2009 - February 2011

ALFARIS NEGOCE

Marrakech, Morocco

August 2009 - February 2011

Developed and implemented a visual branding strategy, creating cohesive brand identities targeted to specific audiences. This approach led to strengthened brand recognition and enhanced customer engagement metrics.

Company industry:
Travel Agency

Education

Regional Educational Center - Derb Ghellef - Casablanca

August 2013

August 2013

Higher diploma, Applied And Liberal Arts

Morocco

Higher Institute of Management and IT - ISGI Marrakech

August 2009

August 2009

Higher diploma, Graphic Design

Morocco

Hassan 2 Hign School

August 2007

August 2007

High school or equivalent, Hign School Diploma - Art & Graphics

Morocco

Skills

Graphic Design
Expert
Graphic Design
Expert
Web Design
Expert
Web Design
Expert
AI Prompting
Expert
AI Prompting
Expert
Drawing
Expert
Drawing
Expert
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Adobe Photoshop
Expert
Adobe Photoshop
Expert
Adobe Illustrator
Expert
Adobe Illustrator
Expert
Adobe After Effects
Intermediate
Adobe After Effects
Intermediate

Languages

Arabic

Native Speaker

French

Expert

English

Intermediate

Training and Certifications

Certifications
TICO
Travel Industry Council of Ontario
May 2025
Show credentials

Hobbies and interests

Solace in the Wilderness

My love for off-road riding naturally leads to discovering secluded campsites far from the crowds. I cherish the simple ritual of pitching my tent under the stars and gathering wood for a fire. Waking up to a misty mountain morning or falling asleep to the sound of a river provides a powerful sense of self-reliance and connection to the natural world.

The Unpaved Path

I clear my mind by trading paved roads for dirt trails on my motorcycle. The focus required to navigate loose gravel and rocky terrain demands complete presence, pushing all worries aside. It’s an exhilarating dance with the machine that rewards me with breathtaking viewpoints and a profound sense of freedom found only in the raw experience of the ride.

Sculpting with Cardboard

My hands-on creativity thrives by transforming simple cardboard into three-dimensional mock-ups. I love the tactile process of cutting and folding this humble material to explore architectural concepts or abstract forms. It’s rapid prototyping at its most forgiving, allowing for playful experimentation. bridging the gap between an abstract idea and a physical reality.

The Meditative Stroke

I find peace with a pencil or brush in hand, translating light and shadow into drawings and paintings. This practice is my form of meditation, forcing me to slow down and truly observe the world. Whether mixing the perfect color or capturing a complex texture, the creative process rejuvenates my mind and satisfies my need for visual problem-solving.