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منى عبد الله, Customer Service Agent

منى عبد الله

Customer Service Agent·Exceed

Egypt

Bachelor's degree, Arabic

Work experience

Total years of experience: 7 years, 3 months

Customer Service Agent

February 2021 - December 2024

Exceed

Cairo, Egypt

February 2021 - December 2024

• Handle customer inquiries.
• Resolve customer complaints & problems aimed at
customer satisfaction.

Company industry:
Call Centers & Customer Care Outsourcing

Customer Service Agent

February 2018 - February 2021

Raya Contact Center

Cairo, Egypt

February 2018 - February 2021

• Handle customer inquiries.
• Resolve customer complaints & problems aiming for
customer satisfaction.

Company industry:
Call Centers & Customer Care Outsourcing

Secretary & Receptionist

July 2016 - October 2016

Knowledge Courses Centre

Cairo, Egypt

July 2016 - October 2016

• Answer incoming telephone calls, determine purpose of
calls.
• Use computer systems to enter data or process
information.

Company industry:
Training & Education Center

Education

Faculty of Dar Uloom– Cairo University

January 2017

January 2017

Bachelor's degree, Arabic

Egypt

Skills

COMPUTER SYSTEMS
Intermediate
COMPUTER SYSTEMS
Intermediate
CONFLICT MANAGEMENT
Intermediate
CONFLICT MANAGEMENT
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
ECONOMICS
Intermediate
ECONOMICS
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT WORD
Intermediate
MICROSOFT WORD
Intermediate
PRESENTATION SOFTWARE
Intermediate
PRESENTATION SOFTWARE
Intermediate
TELEPHONE SKILLS
Intermediate
TELEPHONE SKILLS
Intermediate

Languages

Arabic

Native Speaker

English

Intermediate