It Quality Assurance
Sadara
Total years of experience :9 years, 1 Months
• Develop and enhance Policies, Procedures and Guidelines according to the best practices of standards.
• Find and correct problems early and identifies process problems and triggers corrective action before a
defective process can produce a defective product.
• Key players in the implementation of ISO20000 and ITIL.
• Conduct Root Cause & Corrective Action Analysis.
• Performing activities such as managing Business Continuity Management Program, implementing &
supervising IT processes design and documentation.
• Assist with internal audits and reporting
- Ensure that all requirements are identified, understood and appropriately assigned for delivery within the IT organization, and collaborate with the Business to identify opportunities for IT to add Business value.
- Supporting operational requirements
- Managing the Purchasing Process
- Documenting the scope of work
- Capturing user requirements
- Understanding client requirements
- Determine the key data to be provided and requested in an bid inquiry document.
- Apply the appropriate level of expediting to a given purchase order.
• Manage the relationship between the regional IT organization and the regional SBU/Corp Function/Shared Services/Manufacturing affiliates.
• Ensure that all requirements are identified, understood and appropriately assigned for delivery within the IT organization, and collaborate with the Business to identify opportunities for IT to add Business value.
• Work closely with the End/user training team in planning, execution and documentation of end/user trainings
• Ensure that the goals of the demand management processes are achieved and that the process remains fit for purpose
• Maintain open, honest communication with virtually every function of the company
• Participate in internal and external audit by providing input
• Establish and implement necessary communication strategy for the improvement and awareness of quality issues across all departments
• Project Manager for the RFC Automation through the remedy.
• Gather and report Key Performance Indicators (KPI).
• Develop and maintain Dashboard to measure performance against KPI.
• Reviewing existing services and make the Operational Level Agreement (OLA) between IT- Infra Department sections.
• Manage the implementation and maintenance of ITIL principles within the IT. I have planned and conduct 2 trainings for IT and business teams staffs for being updated with latest IT model such as ITIL and Six Sigma.
• Preparing for workshop to develop, implement and maintain a Service Level Management process that includes a Service Catalogue, Service Level Agreements, Operational Level Agreements and regular service reviews with IT-Infra department.
• Produce performance reports and analyze to identify area’s for improvement to Service Levels and to work with departmental managers and staff to achieve these improvements.
• Assist with internal audits and reporting
• Emergency Response Team Shift Manager.
- Making sure all the security threats and security attack are closed with the lesson learned.
- Create the SOC ERT Dashboard which was used in the ERT Room.
- Identify the weakness of the security spot.
- Handle the communication with the onsite support to complete the requirements of vulnerabilities for the affiliates servers.
- Knowledge transferred for all the ERT members related to the security threats.
- Enhance and develop the process of the ERT.
- Handle the communication with security global team in case of attack.
Master of Science Information System Hawaii Pacific University, United States GPA: 3.69 out of 4 with the designation (Honor) Graduated: August 2009
Bachelor's Degree in Computer Science University of Dammam Saudi Arabia, 2005.