office management
Matajer TD
Total years of experience :11 years, 0 Months
• Managed retail distribution business for major detergent and cosmetics global companies
(ScJohnson, P&G, Souffenier Egypt .)
• Managed and operated a business with annual sales amount of 42M EGP.
• Supervision and management of 20 employees.
• Oversaw sales, supplier accounts, customer accounts, Staff and inventory.
• Trained employees on quality control, customer relations and safe handling procedures
• Fulfilled customer needs with routine and expedited services.
• Allocating tasks & imparting training to team members by using interactive discussions and
hands-on approaches to help members to learn and apply concepts in process; keeping acheck on team performance, planning, executing and guiding team through their development
and succession plans.
• Ensure smooth supply and return stock cycle to avoid out of stock issue and reduce the slow-
moving stocks.
• Build strong suppliers and customers relationship which can be useful for the business and
add value.
• Brought in new clients and increased revenue by promoting bank and available services.
• Contacted old accounts and revitalized business relationships to recapture revenue.
• Conducted cold calling to present Bank offerings to potential customers.
• Managed schedule and priorities to achieve key targets and meet deadlines.
• Documented sales activity and interactions in CRM system.
• Upsold products and services to satisfy customers and generate repeat business.
• Sought out and qualified new leads to build sales pipelines.
• Recommended solutions to clients based on needs to sell products.
• Assist team leader training and mentored new sales Staff for maximum performance.
• Brought in new clients and increased revenue by promoting bank and available services.
• Identified positive and negative markers in applicant financial histories through careful reviews.
• Resolved customer complaints quickly, employing knowledge of loan products, bank policies
and customer service strategies.
• Rectified application missing and incorrect information with proactive approach to reviewing
documentation.
• Met with applicants to obtain information for Credit card and loan applications and answer
questions about processes.
• Promoted products and services using tailored customer recommendations.
• Documented sales activity and interactions in CRM system.
• Recheck teams clients document to reach FTB percentage (First Time Approval) as
management instruction
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Coordinated restocking of sales floor with current merchandise and accurate signage for
current promotions.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal
appearance.
• Worked closely with shift manager to solve problems and handle customer concerns.
Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Used POS system to process sales, returns, online orders, and gift card activations.
Achieved sales goals and service targets by cultivating and securing new customer
relationships.
• Increased revenue by implementing effective sales strategies in sales cycle process from
prospecting leads through close.
• Researched sales opportunities and possible leads to exceed sales goals and increase profits.
• Handled customer service inquiries and processed requests for service or maintenance needs.
• Opened new credit card and loan accounts from customers and obtained required information.
