Total Years of Experience: 12 Years, 4 Months
March 2019
To Present
Service Supervisor
at United Motors Company
Location :
Saudi Arabia - Jeddah
THE DEALER OF CHRYSLER, JEEP, DODGE, RAM, ALFA ROMEO, and FIAT ..
July 2014
To February 2019
Senior Service Advisor
at Abdul Latif Jameel - Toyota
Location :
Saudi Arabia - Dammam
Career Achievements:
• Represent my Company in Nagoya-Japan through the International Customer Service Champions Society Oct. 2018.
• Achieve the Champion Service Advisor Body & paint in all over KSA National skills contest at ALJ group in award in 2018.
• Achieve the Champion Service Advisor Body & paint in (Eastern Region) KSA at ALJ group in award in 2016.
• Certified TMC Service advisor in Nov. 2015
Job Responsibilities:
A- BODY & Paint side :
• Accepting the vehicle.
• Primary inspection.
• Preparing the labor quotation including spare parts and materials required.
• Communication / Discussing with the Guests or Insurance Companies to get best repair approval for guest and my company.
• Repairing the quotation accordingly ending with the final works agreed and acceptance of the quotation by the Guest/Insurance company.
• Deliver the Vehicle after final chick, and inform the guest again for what done.
• Customer relations, Client satisfaction report as per the rules and regulations.
• Handle customer complaints.
B- Quick Service Side:
• Advise Guests about necessary service for routine maintenance.
• Help identify a mechanical problem by questioning the guest or doing a visual inspection or road test.
• Handing over the vehicle to the respective maintenance department.
• Confer with guests about inspection results, recommend corrective procedures, and prepare work order for needed repairs.
• Prepare a repair order showing time, cost, and labor estimates for service.
• Explain the work performed and the charges to the guest.
• Handle customer complaints.
• Represent my Company in Nagoya-Japan through the International Customer Service Champions Society Oct. 2018.
• Achieve the Champion Service Advisor Body & paint in all over KSA National skills contest at ALJ group in award in 2018.
• Achieve the Champion Service Advisor Body & paint in (Eastern Region) KSA at ALJ group in award in 2016.
• Certified TMC Service advisor in Nov. 2015
Job Responsibilities:
A- BODY & Paint side :
• Accepting the vehicle.
• Primary inspection.
• Preparing the labor quotation including spare parts and materials required.
• Communication / Discussing with the Guests or Insurance Companies to get best repair approval for guest and my company.
• Repairing the quotation accordingly ending with the final works agreed and acceptance of the quotation by the Guest/Insurance company.
• Deliver the Vehicle after final chick, and inform the guest again for what done.
• Customer relations, Client satisfaction report as per the rules and regulations.
• Handle customer complaints.
B- Quick Service Side:
• Advise Guests about necessary service for routine maintenance.
• Help identify a mechanical problem by questioning the guest or doing a visual inspection or road test.
• Handing over the vehicle to the respective maintenance department.
• Confer with guests about inspection results, recommend corrective procedures, and prepare work order for needed repairs.
• Prepare a repair order showing time, cost, and labor estimates for service.
• Explain the work performed and the charges to the guest.
• Handle customer complaints.
May 2012
To July 2014
Maintenance & Marketing Supervisor
at Mojeez Industrial Supplies & Services
Location :
Saudi Arabia - Riyadh
- Manage service staff operations from instillation and service to repair operations.
-Manage parts stock and prepare all periodic parts order from suppliers and our principals.
- Analyse the market and visit customers for introduce our products and services, and made presentation with meeting to the decision makers at companies.
-Arrange quotations as per customers inquires.
-Research and analyzes data such customer design proposal, specification, and manuals to determine feasibility of design and application.
- Design Automatic lub systems for any machinery as per each customer needs, then evaluate filed installation and the recommended any design modification to eliminate machine or system malfunctions.
-Manage parts stock and prepare all periodic parts order from suppliers and our principals.
- Analyse the market and visit customers for introduce our products and services, and made presentation with meeting to the decision makers at companies.
-Arrange quotations as per customers inquires.
-Research and analyzes data such customer design proposal, specification, and manuals to determine feasibility of design and application.
- Design Automatic lub systems for any machinery as per each customer needs, then evaluate filed installation and the recommended any design modification to eliminate machine or system malfunctions.
April 2012
To May 2012
Technical Sales Engineer
at Trust Industrial Supplies & Services
Location :
Jordan - Amman
-
September 2011
To January 2012
Trainee
at (Advanced Automotive Trading Co. (Chrysler, Jeep and Dodge
Location :
Jordan - Amman
I have trained in various sections of the company such as reception, maintenance, parts and after-sales service, and that was a prerequisite for the BA certificate courses.
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