Mamdouh Shaheen, Sr. Collection Manager

Mamdouh Shaheen

Sr. Collection Manager

Mashreqbank

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, B.Sc
Experience
27 years, 0 Months

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Work Experience

Total years of experience :27 years, 0 Months

Sr. Collection Manager at Mashreqbank
  • United Arab Emirates - Dubai
  • My current job since April 1997

• Managing to maximize recoveries and minimize losses on bank's classified loans and exposures that may have resulted from problems or business failures of the borrowers & bank's own poor lending practices or irresponsible account management
• Managing to achieve measurable targets for collections
• Set monthly collection targets, Work-out collection strategies & monitor the classified portfolio on an ongoing basis and initiate appropriate remedial measures as warranted by improvement / deterioration
• Managing a portfolio of classified borrowers at CIBG (Domestic/Overseas). It requires specialized workout skills in addition to experience, know-how and expertise of a credit manager as well as a relationship manager
• Managing restructured & rescheduled borrowers
• Review assigned portfolio for rationalization and to recommend and process approvals for charge-off
• Control repossessed cars are stored in the bank’s yard, insurance cover is maintained at all times, full inventory is maintained, car auction sale and release is done as per the process
• Maintaining strong working relationship and close interaction within the bank department
• Display a mature approach that leads to a balanced risk & reward equation for the bank
• Negotiations with borrowers; onsite visits to borrowers' place of business to evaluate proposals for and revival of the problem projects with special attention to cash flow capabilities and assessment of financial strength & negotiate syndication's with other banks also
• Keep abreast of developments in political, legal and economical fields of the UAE and various overseas locations the bank operates in
• Institute and monitor legal actions against willful defaulters; familiar with the legal framework and have the know-how to recommend next course of action. In consultation with Bank's legal officers to evaluate effectiveness of external legal counsels and their fees structure.

Education

Bachelor's degree, B.Sc
  • at B.Sc., Damascus University
  • January 1990

Specialties & Skills

Achieving Targets
Communication Analysis
Customer Service
Building Strong Teams
Decision Making Skills
Leadership, strong team management control, building & the will to implement changes.
Ability to manage own workload & take the initiative.
Knowledge of personal banking products & services, Ms Office, Power Point, PC & Banks system.
Decision Making Skills; problem solving and an eye for details & numerical.
Knowledge of the UAE laws & banking regulations/practices.
Excellent Communication Analysis, Interpersonal, Innovation, Presentation & Contractual Negotiating.
Customer Service Focus & Customer Satisfaction.
Ability to work under pressure & Achieving Targets.
Highly Organized & Good Attitude.
Knowledge of political & business environment in the region, understanding of bank policies.

Languages

Arabic
Expert
English
Expert
French
Intermediate

Memberships

Mashreq CEO’s Club Membership
  • 1st Leader
  • April 2010

Training and Certifications

Customer Satisfaction, Problem Solving & Decision Making (Certificate)
Date Attended:
January 2012
Valid Until:
January 2012

Hobbies

  • Sports