Eida Almehairi

• Manage the complaints directly.
• Oversee the progression of action plans for red graded complaints and
ensure a professional investigation at all times.
• Contribute to the development and implementation of DCAA
Governance Strategy in relation to complaints.
• Effectively participate in the development of specific delegated
policies, procedures or guidelines relating to complaints.
• Monitor trends, highlight risk factors etc to include production of an
annual report on complaints, monitoring trends, response time, outcomes
and action arising from complaints.
May 2010 - Dubai Airports
Manager Complaints
• The job purpose roles to ensure prompt dispatch of complaint s
/appreciations (eternal- Internal) to concerned department as per
complaint management’s issue classification.
• Ensure follow up of complaints / appreciations at the pointed time and
comprehensive Status documentation arrangement.
• Regular business related interaction with customer (external/Internal) to
ensure effective communication with concerned is maintained.
• Prepare complaint management business related comprehensive Status
report/analysis/compression and maintain entire record.

Facilities Assessment
• Design audit checklist, ensure accuracy of data/ reports and promote
operational efficiency.
• Plan and supervise ongoing audit engagements pertaining to various
airport facilities.
• Follow-up general audit plan and active audit reports.
• Develop & organize audit reports that contain findings and
recommendations.
• Prepare Management Reports and maintain relevant statistics and issues
data.
• Supervises and coordinates activities of staff engaged in survey
interviews.
• Conduct Airport Facilities Standards Educational, familiarization and
other programs for Audit staff members.

-Manage the complaints directly.
-Oversee the progression of action plans for red graded complaints and ensure a professional investigation at all times.
-Contribute to the development and implementation of DCAA Governance Strategy in relation to complaints.
-Effectively participate in the development of specific delegated policies, procedures or guidelines relating to complaints.
-Monitor trends, highlight risk factors etc to include production of an annual report on complaints, monitoring trends, response time, outcomes and action arising from complaints.

• Initiated and established the first internal bi-monthly e-newsletter.
• Effective member of the events and exhibitions team and Corporate
Communication team.
• Cooperate with media to fill their requirements and interest, such as
interview requests and video shooting.
• Design e-card for various events.

• Writing articles and reports about the organization.
• Ensure that the organization articles are published and documented.
• Work as facilitator for our tenants to publish their news in the local
newspapers.
• Worked as an active member in several teams within my organization
such as the, Quality team, DGEP team, Environmental team.