Guest Relations Manager, Assistant Front Office Manager i/C of Engineering
Banyan Tree Hotels and Resorts
Total des années d'expérience :8 years, 11 Mois
Leading a team of 2 supervisors, 7 receptionists, 7 night guards and 6 Handymen.
Tasks: ▪Reporting directly to the Hotel Manager
▪In charge of operations during the absence of the Hotel Manager
▪Supervising of six riads whole operations (41 keys)
▪Conducting training for Front Office team
▪Planning & fulfilment of annual schedule of maintenance (41 keys)
▪Cordinator of Risk Management report for Angsana Riads Collection
▪Cordinator & Trainer of The Crisis Management Team for Angsana
Riads Collection
Pre opening
Leading a team of 2 supervisors, 6 receptionists, 1night audit, 3 belmen, 3 drivers, 1Assistant Spa Manager and 4 therapists.
Tasks:
▪Implementation of Front Office procedures
▪Conducting trainings for all Front Office team
▪Creation of guest activities (tours & excursions)
▪Management of GDS planning during the absence of reservations Manager
▪Acting account receivable (during first 3 months of hotel opening)
▪In charge of Spa operations
Tasks:
▪Check in/check-out
▪Cashiering
▪Guest assistance
▪Reservations processing
Tasks:
▪Order taking
▪Billing
▪Postings
▪Cashiering
▪Auditing of all outlets Income and guests charges
Tasks:
▪Check-in
▪Guest assistance
On line Course
Training program for talented Management level associates.
Cross Training in the Engineering Department
Master degre (BTS) in Travel Agencies Management Techniques
Test Of English as a Foreign Language