Digital Media Marketing Executive, CRM
Al Babtain Group
مجموع سنوات الخبرة :13 years, 11 أشهر
Overseeing the social media strategy for the company ensuring it aligns with the company’s brand.
Engaging with customers through the use of social media.
Keeping up to date with advances in social media technology and the latest social media platforms.
Maximizing followers social media platforms such as Facebook, Twitter, Google plus and Pinterest.
Ensuring that approaches to social media are relevant and appropriate for each medium.
Monitoring social media for customer comments both positive and negative.
Building reporting frameworks to evaluate return on investment on the various platforms.
Engaging with customers to resolve customer service issues and or create positive pr opportunities.
Continuous research into new relevant social media channels and their impact on the brands marketing.
Working with the marketing team to look at ways social media can work within wider campaigns.
Analysing social media insights to guide future social media campaigns.
Developing a content calendar across all platforms ensuring a constant supply of relevant content.
Holding workshops for the wider marketing team to explain the importance of social media and how it can impact their campaigns.
Reporting on social media mentions of the brand internally providing useful feedback to product and marketing teams.
Searching social media for off-diary stories and content.
Planning and delivery of community management strategies through social media.
To deliver a high quality client service and customer retention approach to managing client
relationships to enhance product sales and new client growth targets.
Achieve agreed individual performance targets for deposit growth, income generation, product
sales and new client growth targets.
Administering the bank’s securities dealing service, which entails leading placement of
execution trades with the bank’s prime brokers, reviewing investment portfolios and
investment performance with the clients, and building investment options lists based on
clients preferences
-Providing daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner.
-Providing continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.
-Providing statistical and performance feedback and coaching on a regular basis to each team member.
-Writing and administrating performance reviews for skill improvement.
-being available for employees who experience work and/or personal problems providing appropriate coaching, counseling, direction and resolution.
-Ensuring employees have appropriate training and other resources to perform their jobs.
-Responding to and resolves employee relations issues expressed by team members.
Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.
-Addressing disciplinary and/or performance problems according to company policy.
-Preparing warnings and communicates effectively with employees on warnings and makes effective/appropriate decisions relative to corrective action as required.
-Assisting the manager with daily operation of the call center to include the development, analyses and implementation of staffing, training, telemarketing, scheduling and reward/recognition programs.
Works as a member/leader of special or ongoing projects that are important to area/process improvement.
Shares continual responsibility for deciding how to manage the employees, ensuring calls are handled efficiently and effectively.
Establishes work procedures and processes that support the company and departmental standards, procedures and strategic directives.
Uses appropriate judgment in upward communication regarding department or employee concerns.