Abdulrahman Tajuddin

Assist Director and Distribution team manage and refine distribution network in relevant outstation; identifying agencies and/or partners and working with them to maximize revenue/passengers numbers

Benchmark and monitor pricing strategy versus the competition

Provide input to pricing team on opportunities for tactical pricing actions for incremental traffic

Provide input to marketing team on marketing opportunities, including opportunities with third parties

Assist Director manage local 3rd party/co-op relationships where necessary/required

Work with Corporate Sales team to identify Corporate opportunities

Track and benchmark competitor activities

Use demographic and macroeconomic data (income growth and distribution, household sizes, urban v rural split etc., internet and credit card penetration) to identify new market potential

Liaise with airports to explore new route opportunities

Manage own departmental cost budget ensuring as low as possible

Ensure achievement of GDS / indirect revenue and channel share targets

Work with Commercial team to achieve overall revenue budget and market share targets.

Recruit, develop and motivate local Sales team

Work with HQ to manage and oversee team performance through performance planning, coaching and performance appraisals

Provide on-going feedback to the team to ensure they develop the skills and competencies required for effective planning and individual professional and personal career growth

Motivate and inspire the team by providing them with the information and tools they need to do their jobs well and meet customer expectations

Deal with performance issues, discipline as necessary and address poor standards, ensuring department targets and customer satisfaction are not compromised

Manage the head count, recruiting and deploying resources as required

Champion revenue maximization and low-cost ethos and way of working

Taking full ownership of marketing & administration of Western Region

Running a relationship department that handling major accounts in Western Region with approximate portfolio of SR 280 millions.
The team is mainly responsible to retain and expand the business through strong relationship with key persons.

Look for the opportunity of new major accounts and expand the current portfolio through cross selling. In addition to this running a sales team that looking for a new business as well.

- Responsible for constantly moving sales pipeline.
- Responsible for developing a sales action plan.
- Responsible for approaching new potential customers.
- Responsible for building relations with potential customers.
- Responsible for qualifying/disqualifying potentials.
- Responsible for preparing proposals according to customer needs.
- Responsible for following-up on the proposals delivered.
- Responsible for customer satisfaction KPIs.
- Ensures service delivery to the customers.
- Build and enhance Zains' relation with the customers management.
- Responsible for sales activities reporting and customer profiling.

- To manage the business customer account in professional style.
- To visit the customer in his location and look forward for any up selling opportunity for Zain products and services.
- To ensure the customer pay all his bills.
- Solve the major customer problems with coordination internally with other departments.
- To maintain the relation between assigned accounts and Zain products & services.
- Responsibility for customer satisfaction.
- Develop the accounts that under supervision.

- Monitor & control SLA/AHT/ASA.
- Keep high level of employee satisfaction.
- Monthly performance review of Team Leaders.
- Maintain high level of FCR.
- Team Leaders & Supervisors duty scheduling.
- Monthly Contact Center payrolls.
- Total Jeddah headcount incharge.

- Managing & coaching call center agents.

- Tracking all stages from identification of prospect, calls, follow ups, pricing and agreements signature.
- Prospecting and selling focusing on market segment < 65 lives.
- Successfully complete sales deals through the phone and achieve targets assigned.
- Provides detailed plan and forecast for ongoing six months.
- To efficiently handle telephone enquiries from prospects within the set duration.
- Ensure premium collection in accordance to company credit control policy.
- Reports on weekly basis on activity and forecast to achieve target.
- Prepare healthcare agreement and other documents in conformity with company policy.
- Contribute to sales by way of team management meeting and directly contributes to sales plan.
- Maintain awareness of market trends and competitors move.
- Coaching & managing Telesales Team.

- Requesting statements of account from Finance.
- Ensuring statements are delivered to clients.
- Faxing of letters of request when payments are due.
- Following up telephonically with clients on due payments.
- Coordinating collection of cheque from clients with HR/Drivers.
- Follow up with clients re additions/deletions of invoices.
- Feedback to Finance/Relationship Managers on status of account.
- Weekly input in debtors control meeting on status of collection.
- Prepare proposal & agreements for new prospect and renewals.
- Telephone sale - BUPA Direct.
- Monthly Sales reports to management.
- Organize travel plans to Sales Team.

- Answering calls.
- Membership maintenance.
- Re-imbursement.
- Filing.
- Follow-up medical cases.
- Face to face services

Controlling & manifesting transit shipment/containers.

Supervising the check-in & departure flights.

- Monitor Passenger & Cargo Handling.
- Station Monthly Statistic Report.
- Station Administration.
- Third in-charge in the station.
- Handling all areas of airport operations.

Passenger Check-in & Handling

Passenger Check-in & Handling