HSSE & Quality Control Officer
SAL Cargo Company
Total years of experience :15 years, 9 Months
Develops and tests administrative procedures to fulfill organizational needs.
Helps senior colleagues manage internal client and customer relationships by using sales/client systems and protocols.
Correspondence.
Prepares routine letters, memoranda and reports for approval, while following up on pending issues.
Works independently to collate and analyze data using pre-determined tools, methods and formats.
Creates a local document management system to support an office or department.
Prepares moderately complex documents by using multiple computer applications (such as Microsoft Office), while also gathering and summarizing data for reports.
Ensures the effective use of the principal's time while following instructions in scheduling appointments and making arrangements for meetings and travel.
Designs own monthly schedule and assigns work to other staff as needed in order to expedite office workflow and accomplish high-priority tasks.
Support in identifying opportunities for the continuous improvement of systems, processes, and practices while considering international leading practices, improvement of business processes, and cost reduction and providing recommendation to the (DIRECT SUPERVISOR).
Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
Assist in the preparation of timely and accurate departmental statements and reports to meet the (DEPARTMENT) requirements, policies, and standards.
Complies with all relevant health, safety and environmental management policies, procedures and controls to ensure a healthy and safe work environment.
Providing office support including customer and employee support.
Keeping well-organized files and records of business activity.
Researching company data and archived reports.
Keeping computer databases up to date.
Interacting with clients either on the phone or in person.
Answering phones and connecting calls to the proper department.
Taking phone messages and passing them on.
Following up on business communications, billing, and ordering.
Communicating with materials suppliers and vendors.
Invoicing.
Using spreadsheets to track expenses and company spending.
Collecting and inputting company data.
Making travel arrangements for employees.
Learning about the company's mission and available products/services.
Educating clients about what products/services are available and how to purchase them.
Building relationships with clients.
Sending faxes and emails.
Preparing documents by printing, copying, and binding.
Writing and editing company correspondence.
Collecting and sorting post.
Assisting with minor technical support.
Acting as a personal assistant to the executive team.
Scheduling appointments and events.
Ordering office stationery and other supplies.
Preparing meeting rooms by setting up chairs and getting refreshments.
Participating in office meetings and taking meeting minutes.
Giving feedback on office efficiency and suggesting possible improvements.
Being ready for any other administrative tasks that are required.
Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data, and graphics
Conserves executive's time by reading, researching, and routing correspondence; drafting company-wide emails and documents; collecting and analyzing information; initiating communication; scheduling and rescheduling calendar meetings
Maintains executives’ appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel as need be
Maintains client confidentiality and protects operations by keeping sensitive information confidential
Prepares reports by collecting and analyzing information from spreadsheets and takes initiative to contact other personnel for necessary missing information
Maintains and monitors engineers timekeeping in ADP Workforce Now
Maintains professional tact while still being a flexible; an understanding individual who can adapt in a changing, fast-paced office environment working with various people
Contributes to team effort by accomplishing related results as needed; can take direction with ease in multiple forms and work with all levels of internal management and personnel
Managing the day-to-day operations of the office.
Organizing and maintaining files and records.
Maintaining high-level of confidentiality.
Manage & maintain CEO’s business/personal schedules, appointments, & Travel Arrangements.
Joining/Assisting the CEO in internal & outdoor meetings.
Joining/Assisting the CEO on Local/International business trips as required.
Conduct research, collect and analyze data to prepare reports and documents.
Maintains office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies; verifying receipt of supplies.
Preparing and editing correspondence, reports, brochures, and presentations.
Making travel and guest arrangements.
Participating in public events as required.
Providing quality customer service.
Working in a professional environment.
Prepare invoices, reports, memos, letters and other documents using word processing, spreadsheet or presentation software.
Answer phone calls and direct calls to appropriate parties or take messages.
Attend meetings to conduct presentation and/or record minutes of meeting.
Greet visitors and determine whether they should be given access to specific individuals.
Taking full-care of CEO’s visitors including attending of their welcome-beverage.
Interact with external clients.
Delivering, receiving of documents to/from clients.
Managing all Financial Horizon bank accounts and visiting bank branches as required.
Supervise, coach and train lower level staff.
The role of the Senior Administrator is to assist the C3 Director In- Country Program Manager and his staff with daily administrative activities.
Dealing with RSADF (Royal Saudi Air defense Force) Leaders witch I can’t explain my roles due to confidentiality.
Provide administrative and clerical support to departments or individuals.
Schedule meetings and arrange conference rooms.
Alert manager about cancelations or new meetings.
Manage travel and schedule.
Handle information requests.
Prepare correspondence and stuff mail into envelopes.
Arrange for outgoing mail and packages to be picked up.
Prepare statistical reports.
Manage spreadsheets.
Greet and receive visitor.
Prepare confidential and sensitive documents.
Coordinates office management activities.
Determine matters of top priority and handle accordingly.
Prepare agenda for meetings.
Takes and transcribes dictation.
Helps prepare office budget.
Plans events and volunteer activities.
Maintain office procedures.
Coordinate travel arrangements; prepares itineraries; prepares, compiles and maintains travel vouchers and records.
Operate office equipment, such as photocopy machine and scanner.
Coordinate committees and task forces.
Relay directives, instructions and assignment to executives.
Receive and relay telephone messages.
Direct the general public to the appropriate staff member.
Maintain hard copy and electronic filing system.
Sign for UPS/Fed Ex/Airborne packages.
Manage and supervise admissions staff.
Manage inquiry process.
Handle inquiry calls from hospitals, families, etc., and provide appointments that include a presentation, tour and closing.
Maintain updated bed ability and facility services information.
Makes sales calls outside the facility to medical, insurance, legal and financial professionals, senior organizations, appropriate special interest groups, hospital discharge planners and other community contacts.
Compile and distribute admission papers.
Ensure all papers are properly filled out and input into system.
Create facility materials such as press releases, brochures, and advertisements.
Maintain a working knowledge of Federal and state regulations and reimbursement.
Help expedite admissions process for emergencies.
Build and maintain relationships with hospital accounts.
Perform sales and marketing campaigns.
Maintain knowledge of Medicare and Medicaid regulations.
Maintain model rooms for tours.
Report all inquiries, admissions, and discharges.
Work with nursing and housekeeping staff to maintain knowledge of number of beds available.
Inform housekeeping staff of empty rooms and have them cleaned.
Maintain relationships with legal and financial professionals, senior organizations, assisted living and senior housing facilities, appropriate special interest groups, churches and other community contacts.
Participate in meetings to alert appropriate staff members of projected admissions, room changes, discharges and appointments/tours.
Communicate special needs of new admissions to staff to ensure a smooth transition.
Directs daily patient visitation, handling of patient special requests and patient/family grievances.
Serves as designated liaison between patients, their families, the hospital staff, and physicians in the resolution of patient concerns.
Investigates and coordinates resolutions to patient grievances or concerns identified by patients/families. Makes decisions related to concerns about patient reimbursement and/or may adjust patient balance based on customer's experience.
Manages projects by involving appropriate staff, analyzing data, managing project budget, developing solutions and process improvement, implementation of plan and monitoring progress such as: Patient Station, Elite program, Service Recovery, Patient Relations Volunteers, Interpreter Services, and Customer Experience Tracking.
Serves as role model by conducting customer service training, orientation, and managing complaint resolution process and instructing/leading staff to resolve concerns and develop skills of front line staff.
Determines grievances that meet hospital and regulatory requirements, coordinates research, analysis of data and ensures resolution is accomplished.
Direct and supervise the activities of the Patient Relations Volunteer staff.
Ensure safe care to patients, adhering to policies, procedures, and standards, within budgetary specifications, including time management, supply management, productivity, and accuracy of practice.
Preparing highly trained Saudi competencies capable of carrying out secretarial tasks in the public and private sectors