Senior Project Manager
NADRA Technologies Ltd.
Total des années d'expérience :8 years, 8 Mois
Develops product solutions and manage delivery of projects to large corporate & government clients. Interface with various government entities to attract new projects and provide additional earning avenues for e-Sahulat franchisees encouraging them to expand and invest in the product. Lead major engagements. Assisted in development of large bids and proposals. Control budgets up to $ 8M. Led team of twenty five professionals. Cash turnover of $ 7.6 M has been observed during last year with 77 million transactions going through the system.
Conceived, planned and implemented the e-Sahulat branchless Payment Eco-System. Instrumental in building an infrastructure comprising agent network of 5000 locations, 25 utility companies, 5 telecom operators and 10 banks. Involved in project management of G2P and P2P projects in liaison with SBP, banks and telecom operators. Marketing, formulation of business proposals and evolution of business processes including Operations, Risk Management, compliance, reconciliation are the areas being looked after. Developed project management best practices, metrics and training for this management and technology department.
Managed large scale project team on Nigeria’s civil registration project with a total contract value of $ 1M. The main purpose of the project was to develop a National Identity Management System for the Nigerian government. Instrumental in the actual bidding process where the Nigerian government invited IT firms from across the world for execution of its civil registration project and NADRA was the lowest bid. Worked with in-house technology teams to integrate biometric verification. With this project, NADRA will assist Nigeria in producing computerized national identity cards of Nigerian citizens.
Design, develop, test and modify network operational reports from the Company’s SQL data warehouse. More specifically, responsible for managing data flow and reporting surrounding the wireless broadband network including customer usage patterns, peak/off-peak traffic flow, load balancing, and network over subscription. Additionally, job role includes supporting the Director of Planning and Analysis in all ad hoc reporting requests and cross-functional decision support.
Directed performance management by diagnosing improvement opportunities, providing effective feedback, coaching, training, professional development, and corrective action plans. Performed quality checks, developed and reviewed performance reports, identified areas to improve, and implemented measures to improve performance levels and meet objectives. Constantly monitored interaction between staff and callers to ensure quality assurance standards. Reviewed call center statistics to measure staff performance and the need for improvement.