Sr. Officer
Bupa Arabia Insurance Co
Total des années d'expérience :9 years, 10 Mois
Determine and evaluate the needs of customers
- Propose plans that will meet the criteria through
developing and maintaining the best customer
experience journey.
- Ensure immediate and smooth insurance coverage
process by supervising and monitoring all pre-
authorization insurance-related requests in line with
insurance policies.
- Fulfilling customer inquiries about all policies
related to their contracts.
- Customize hospital long, inconvenient process by
implementing enhancements through kaizen method
to suit customer needs.
- Recover VIP customers and evaluate on-site
hospital services agents through outbound calls.
- Attend meetings and training programs to cultivate
a sold back round on insurance policies and train new
joiners although hospital staff .
- Assist customers in properly completing insurance
inquiries and intermediate between the customer and
the insurance company.
- Maintain all information and documents are
confidential to meet customers' expectations and
improve client satisfaction rates.
- Initiate KAIZEN project training for western region
delegates.
Issue invoices to clients and reviewing the items
before submitting.
- Mentoring stock and make sure that the actual
inventory is matching internal system.
- Working on calculating profit margin of items
during discounted and regular sales period.
- Assist customers in tracking their shipments and
handling problems that may arise.
- Made daily, weekly, and monthly reports for VIP
companies to give more details about their
shipments.
- Responsible for organizing client files and
providing them to the employees
- Assisted human resources and recruiting
teams and maintained office organization
Sociology