Country Operation Manager
Al Kadi Holding - Hatex
Total years of experience :24 years, 11 Months
-Arranging and restructuring operations for all branches
-Renewal of the fleet with new logo
-Establishing new program of operations and integrated with ERP
-Training for operations staff
-Arranging the old systems used
-Reduce expenses and especially (maintenance, insurance, incentives for drivers, fuel )
-Arranging the transport network and flight schedules within kingdom
-Implementation of the project and the Ministry of Interior and is distributing food baskets to all regions of the Kingdom for two years
-Apply ISO 9001
Full knowledge of all parts of the Kingdom
-Responsible for the daily running and management of a call center through the effective use of resources with responsibility for meeting, and setting, customer service targets as well as planning areas of improvement or development. Call center managers ensure that calls are answered by staff within agreed time scales and in an appropriate manner
-Inbound centers receive calls from customers and clients, e.g. queries, requests, orders and complaints
-Setting and meeting performance targets for speed, efficiency, sales and quality.
-planning and managing change
-managing the daily running of the call center
-liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues
-maintaining up-to-date knowledge of industry developments and involvement in networks
-monitoring random calls to improve quality, minimize errors and track operative performance
-planning and developing staff recruitment, including wording vacancy advertisements and liaising with HR staff
-reviewing the performance of staff, identifying training needs and planning training sessions
-recording statistics, user rates and the performance levels of the center and preparing reports (closed tasks, total received calls and missed calls reports)
-handling the most complex customer complaints or inquiries
-organizing staffing, including shift patterns and the number of staff required to meet demand
-coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes
-forecasting and analyzing data against budget figures on a weekly and/or monthly basis
-developing, implementing and reviewing core responsibilities and tasks
-analyzing performance statistics and making decisions on the basis of these statistics
-Improving performance by raising efficiency and sourcing new equipment to enable this, e.g. new dialing products
-Coordinate the in fleeting of new vehicles by overseeing inspection preparation retrieving vehicle manual and observe recording various vehicle information on system ( 400 Cars )
-Coordinate the turn -back of vehicles by overseeing the preparation of lists of vehicles needing to be grounded, grounded and gathering vehicles, arranging to have vehicles repaired if needed, contacting service manager to assign inspectors to inspect grounded vehicles, compiling documents for termination of leases
-Monitor and review fleet inventory and maintenance record, coordinate the transfer or repair of vehicles from location to maintain proper inventory Develop, recommend and implement various operation’s procedures and plan
-Maintenance
-Furniture's
-Equipment’s
-Buildings
-Warehouses
-Security and (Health and safety) manager
-Security division
-Security and Health and safety training for employees
-Security and Health and safety training material
-Experience of TAPA Certification ( ISO) Technology Asset Protection Association
-Experience of OHSIS Certification ( ISO ) Occupational Health & Safety Assessment Series
-Fleet manager
-Coordinate the in fleeting of new vehicles by overseeing inspection preparation retrieving vehicle manual and observe recording various vehicle information
-Coordinate the turn -back of vehicles by overseeing the preparation of lists of vehicles needing to be grounded, grounded and gathering vehicles, arranging to have vehicles repaired if needed
-Monitor and review fleet inventory and maintenance record, coordinate the transfer or repair of vehicles from location to maintain proper inventory
-Ensure the whereabouts of all vehicles by conducting lot inventories
-Perform related responsibilities as required or assigned
-Ensure smooth and profitable operation according the business
Fleet manager :
-Coordinate the in fleeting of new vehicles by overseeing inspection preparation retrieving vehicle manual and observe recording various vehicle information
-Coordinate the turn -back of vehicles by overseeing the preparation of lists of vehicles needing to be grounded, grounded and gathering vehicles, arranging to have vehicles repaired if needed
-Monitor and review fleet inventory and maintenance record, coordinate the transfer or repair of vehicles from location to maintain proper inventory
-Ensure the whereabouts of all vehicles by conducting lot inventories
-Perform related responsibilities as required or assigned
-Ensure smooth and profitable operation according the business
Operations product manager (aramex Pakistan - Karachi):
-Arranging and restructuring operations
-Task allocation to operations staff
-Restructuring of staff and re-arranged by region
-Giving employees the necessary training and apply it on the ground
-Giving employees the necessary training on the system used and apply on the ground
-Monitor the performance of the operations staff and directing them
-Make sure that the workflow runs the right way through the audit
-Improvement pick up loads and distribution on time
-Develop, recommend and implement various operations procedures and plan
-Prepare & review various reports, such as daily business reports
-Reduce expenses and tuned
Operation Manager / aramex Media :
-Distributions Local Newspaper and magazines in Jordan& subscriptions
-Distributions international Newspaper and magazines in Jordan& subscriptions
-Scratch cards for Zain
-also establish database for this project
-Develop, recommend and implement various operations procedures and plan
Prepare & review various reports, such as daily business reports