senior staff
Al Tayer group
مجموع سنوات الخبرة :16 years, 7 أشهر
A Door - FSS - Dept. Store)
Courses,
1-Traning customer service and profiling.
2- Product knowledge and ingredients.
3- Communication skills and define customer needs.
4- Time management, and goal breakdown in order to achieve
Responsibility,
Handling a portfolio of six different Brands. (Niche Portfolio)
Handling orders and stock and inventory.
Reporting to line manager DSSR, weekly and monthly sales, stock issues, new launched references for training purposes, customers feedback and customers database.
Building team work within the store.
Weekly bases meetings with line manager to discuss opportunities could help in driving the sales and to plan ahead, and what challenges we are facing.
Provide customer service to achieve customer loyalty.
Merchandising guidelines to be followed and reporting to line manager if any difficulty showed up, besides cleaning and keep the stock in healthy level.
handling 13 team members in Sales Department.
Responsible for the management of the sales teams covering Amman district.
Motivate, guide, supervise and develop the sales staff skills and performance
Define Sales targets & plan and obtain management approval on it.
Monitor team's performance in terms of daily and monthly visits / sales targets.
Create prospect lists / visit schedule to boost sales.
Receiving customer calls and providing customer satisfaction.
Manages the existing customers base and create opportunities for growth of portfolio as to meet and exceed targets, and to ensure multi-product holding per customer
Talents Media: Advertising Company
Handling five team members.
Driving the sales to achieve a high monthly target.
Handling stock and inventory of the kiosk and small store space.
Reporting to the area manager of daily sales, stock review, selling aged stock for liquidation; get full customers feedback reports.
Building team work and motivate them to achieve the sales target and the company goals.
Monthly shop in charge meeting with the retail manager to discuss the plans and the company vision, targets and all operations issues and challenges.
Provide a great customer service to achieve customer loyalty.
Lead a team of sales officers & ensure achievement of their daily / monthly visits / sales targets.
Training and coaching; taking the initiative of keeping the sales staff updated with the new products and promotions
Prepare team's performance reports
Create prospect lists / visit schedule to boost sales.
Handling key customers updating them with the last services and products brought a new
Providing consultancy, and forwarding the case to higher level whenever required, in addition to customer follow up to guarantee maximum possible satisfaction.
Perfect sales skills
Represent able personality
Performs Pro-active sale function / external marketing during low volume days
I assist in yearly inventory
Working in customer service environment provide me with field experience in the sector of customer service from handling angry and dissatisfied customer,
Clarify and explain procedure and products to customers face to face and over the phone
Maintaining a high customer satisfaction level through the offered service
