كلما زادت طلبات التقديم التي ترسلينها، زادت فرصك في الحصول على وظيفة!

إليك لمحة عن معدل نشاط الباحثات عن عمل خلال الشهر الماضي:

عدد الفرص التي تم تصفحها

عدد الطلبات التي تم تقديمها

استمري في التصفح والتقديم لزيادة فرصك في الحصول على وظيفة!

هل تبحثين عن جهات توظيف لها سجل مثبت في دعم وتمكين النساء؟

اضغطي هنا لاكتشاف الفرص المتاحة الآن!
نُقدّر رأيكِ

ندعوكِ للمشاركة في استطلاع مصمّم لمساعدة الباحثين على فهم أفضل الطرق لربط الباحثات عن عمل بالوظائف التي يبحثن عنها.

هل ترغبين في المشاركة؟

في حال تم اختياركِ، سنتواصل معكِ عبر البريد الإلكتروني لتزويدكِ بالتفاصيل والتعليمات الخاصة بالمشاركة.

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تم إلغاء حظر المستخدم بنجاح
Mohamed Salim Oukhai, Head Usher / customer service lead / Trainer at Dubai Opera

Mohamed Salim Oukhai

Head Usher / customer service lead / Trainer at Dubai Opera·Dubai Opera by emaar

تونس

دبلوم, Web Master

الخبرة العملية

مجموع سنوات الخبرة: 10 سنوات, 2 أشهر

Head Usher / customer service lead / Trainer at Dubai Opera

يناير 2017 - نوفمبر 2018

Dubai Opera by emaar

دبي، الإمارات العربية المتحدة

يناير 2017 - نوفمبر 2018

• Leading the ushers to achieve all the previous requests effectively and within the house standards
• Managing different levels in a rotation basis and implement the operational instructions to achieve a successful shift and reduce service and performance drops
• Conducting personal/group trainings and coaching sessions
• Allocation of the team to cover different areas in the building to anticipate guest needs and deliver an instant response or action
• Daily office tasks including reports, emails, presentations, signage, data sheets
• Coordinate with associates, organizers, promoters and visiting production companies to affiliates the house policies and rules and deliver any logistic support or adjustments needed for them to achieve their events/performances successfully
• Key contact person for VIP’s, Royalties, Sheikhs then collaborating with protocols to arrange their arrival, attend their requests until departure within strict policies
• Tour scripts adjustment and creatively working on more attractive aspects to deliver it by preserving the company image and reputation
• Demonstrate a proactive strategy to the audience member’s health and safety as being responsible of it within the premises and even in the near surroundings

مجال الشركة:
الترفيه
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Usher / customer service assistant

يوليو 2016 - يناير 2017

Emaar

دبي، الإمارات العربية المتحدة

يوليو 2016 - يناير 2017

• Meet and greet of guests attending the shows, banquets and events
• Show tasks: scanning tickets, directions, seating, show details, relocations and escorting
• Insure the building safety and readiness before the shows and events and reporting glitches
• Conducting the tourists, groups and schools front of house tours and promoting them for more revenue
• Maintaining the operation equipment and applying sustainable cost control strategies
• Collecting guest’s feedback, comments and complains for consideration

مجال الشركة:
الترفيه
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Cluster guest service center supervisor

يناير 2014 - يوليو 2016

Movenpick Hotels and Resorts

دبي، الإمارات العربية المتحدة

يناير 2014 - يوليو 2016

• Supervise a team of agents to maintain the company standards and monitor the consistency of an outstanding service quality
• Tasks and projects assignment to empower the team and improve their personal development
• Rostering and shift manning to properly cover the operation needs
• Preparation of trainings calendar, modules and sessions then to conduct them
• Assisting higher management with reports and feedbacks for business development

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Cluster guest service center agent

ديسمبر 2010 - أغسطس 2014

Movenpick hotels and resort

دبي، الإمارات العربية المتحدة

ديسمبر 2010 - أغسطس 2014

• Answering external, internal and inter-departmental calls and forwarding them to the requested party in a professional manner
• Attending the hotel general email and apply the needed action
• Promote the hotel services, outlets and overall sales throughout a continuous learning of product knowledge and trainings
• Generating reports for operation enhancement and targeting the areas of improvement
• Taking guest requests as a first point in addition to their feedback, complains and preferences

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Teleservice agent technical assistance

ديسمبر 2009 - نوفمبر 2010

Numericable France

تونس، تونس

ديسمبر 2009 - نوفمبر 2010

• Answering guest calls within the time and the company standard
• Understanding and gathering all the details about the customer technical inconvenience
• Initiating an online / instant process using virtual applications to solve the issue
• Proper escalation to the concerned department if needed and giving accurate feedback

مجال الشركة:
التسويق عبر الهاتف
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Sales Associate

أكتوبر 2008 - نوفمبر 2009

Al Tayer Group

دبي، الإمارات العربية المتحدة

أكتوبر 2008 - نوفمبر 2009

• Enhance products sale and promote existing and new collections
• Improve upsells and deliver efficient product knowledge
• Meet and greet of customers and offer outstanding customer service from item selection till payment
• Stock room arranging and calibration of stock distribution referring to the store replenishment requirement

مجال الشركة:
البيع بالتجزئة وبالجملة
الدور الوظيفي:
المبيعات

التعليم

CFTechnologies Tunisia

يوليو 2008

يوليو 2008

دبلوم، Web Master

تونس

School of fine arts

سبتمبر 2006

سبتمبر 2006

الثانوية العامة أو ما يعادلها، Fine Arts

تونس

LTHM Megrine

يونيو 2005

يونيو 2005

الثانوية العامة أو ما يعادلها، Humanities and Literature (Baccalaureate)

تونس

Skills

Drawing
Expert
Drawing
Expert
Arts Organizations
Expert
Arts Organizations
Expert
Internet
Expert
Internet
Expert
Customer Focus
Expert
Customer Focus
Expert
Pressure
Expert
Pressure
Expert
MS office
Intermediate
MS office
Intermediate
hospitality tools
Intermediate
hospitality tools
Intermediate
Windows Softwares
Intermediate
Windows Softwares
Intermediate
Computer literate
Intermediate
Computer literate
Intermediate
Drawing
Expert
Drawing
Expert
Arts Organizations
Expert
Arts Organizations
Expert
Internet
Expert
Internet
Expert
Customer Focus
Expert
Customer Focus
Expert
Pressure
Expert
Pressure
Expert

حسابات مواقع التواصل الاجتماعي

اللغات

العربية

متمرّس

الانجليزية

متمرّس

الفرنسية

متمرّس

التدريب و الشهادات

الشهادات
preopening team certificates for both 5 star properties with Movenpick Hotels and resorts (Deira and
Jan 2011

التدريب
Telecalling standards and abroad customer technical assistance
Teleperformence Tunisia
Dec 2009
Certified cross-training as a coordinator in the Learning and development department
Movenpick hotels and resorts
Apr 2014
On job Training certificate recognized worldwide, methodology of a departmental trainer
Movenpick hotels and resorts
Feb 2015
Keys of hospitality training with Moevenpick hotels & resorts
Moevenpick hotels & resorts
Dec 2010
Customer service training with Al Tayer group and retail standards learning
Al Tayer training center
Oct 2008
Lessons in leadership: a certified program of 10 modules aiming to build the best leader model
Movenpick hotels and resorts
Feb 2015

الهوايات والاهتمامات

Automotive
Technology and innovations
sports & drawings