ITSM Consultant
Arabian Advanced Systems
مجموع سنوات الخبرة :23 years, 1 أشهر
-Managing ITIL projects implementation
-Providing consultancy in IT Service Management based on ISO20000 and ITIL V3
- ITIL Processes Design and Implementation
- Building IT Service portfolio and Catalog
- Managing SLA and OLA
-IT Projects using Project Management best Practice
-Providing ITIL courses
-Managing Organizational change
-Managing Remedy ITSM Suite 7.1 and 7.6 implementation and customization
Providing consultancy in IT service management based on ISO20000 and ITIL (IT Service management Assessment, Recommendation, Process Design, Implementation, and Training)
Providing consultancy in IT security based on ISO17799/ISO27001 (Assessment and Recommendation)
Providing consultancy in IT infrastructure (IT infrastructure and assessment, recommendation)
Providing consultancy in Project Management based on PMI best practice
Providing Project Management Training and PMP Training
Managing IT Projects using Project Management best Practice
Providing ITIL foundation course training
Planning, Manage and Monitoring IT service management implementation projects
Managing IT staff, recourses and policies
ITIL Foundation V3 Instructor
Teaching the following courses:
-Cisco Certified Network Professional - CCNP
-Cisco Certified Network Associate - CCNA
Teaching the following courses:
-Cisco Certified Network Professional - CCNP
-Cisco Certified Network Associate- CCNA
-Microsoft Windows 2003 Server
-Windows 2003 Active Directory
-Windows 2003 Infrastructure
-Designed network infrastructure
-Built, configured and maintained networks
-Installed, configured and maintained servers
-Preparing tenders’ letters both technical and financial letters
ITIL Service Manager
Certified Information System Auditor (CISA)
COBIT Foundation
Microsoft Certified System Engineer (MCSE) in windows NT 4