Senior Service Point Advisor
DHL
Total years of experience :18 years, 8 Months
01/07/2011 till Now (DHL Senior Service Point Advisor)
Acting as a Team Leader (Alexandria & Delta)
Main Duties:
Making sure that each Service Point achieves the Target.
Motivating the Team to achieve the Up-Selling Target.
Responsible for E-Learning, i.e., choosing the Suitable Course to develop the Team Selling Skills in order to strengthen their Ability to sell our Products & Services.
Encouraging the Team to be committed to any requested Task or Plan.
Following up with the Team Members to justify any Cash Outstanding or any Delay in Cash Deposit.
Preparing a Hit List for the Area to target & attract new Customers.
Requesting & revising all needed Supplies for the Area Services Points.
Monitoring Delayed Shipments after Cut Off time for All DHL Service Points.
Manage and develop a portfolio of prospects and existing customers through building a strong customer relationship to ensure that customers’ needs are recognized and met
Establish customer agreements and ensure and that pricing guidelines are always applied and profitability targets for customers are met. Ensure that customers’ prices are reviewed on regular basis and whenever any discrepancy arises between actual and promised volumes a re-negotiation takes place
Develop and implement an approach to secure competitors and prospects business in the shortest time possible. Establish Prospects pipeline to support this approach and target them accordingly
Exploit all new opportunities from existing and potential customers (prospects) ensuring a maximum penetration of DHL in assigned territory
Develop and implement a personal sales plan and call cycle that incorporates initiatives for identifying and gaining new business and maximizes growth of existing customers to achieve the individual sales (volume and profitability) targets
Manage all customer-related information by communication to the selling team around specific customers as well as in sales systems so that other DHL staff can access customer and territory information
Monitor customer performance, loyalty and satisfaction to measure success, business fluctuation and possible business at risk. Take appropriate corrective action internally and / or with the customer
Promote DHL brand image and values through own appearance and behavior so that it reflects DHL high standards and develops customers’ relationship
Manage and develop a portfolio of prospects and existing customers through building a strong customer relationship to ensure that customers’ needs are recognized and met
Establish customer agreements and ensure and that pricing guidelines are always applied and profitability targets for customers are met. Ensure that customers’ prices are reviewed on regular basis and whenever any discrepancy arises between actual and promised volumes a re-negotiation takes place
Develop and implement an approach to secure competitors and prospects business in the shortest time possible. Establish Prospects pipeline to support this approach and target them accordingly
Exploit all new opportunities from existing and potential customers (prospects) ensuring a maximum penetration of DHL in assigned territory
Develop and implement a personal sales plan and call cycle that incorporates initiatives for identifying and gaining new business and maximizes growth of existing customers to achieve the individual sales (volume and profitability) targets
Manage all customer-related information by communication to the selling team around specific customers as well as in sales systems so that other DHL staff can access customer and territory information
Monitor customer performance, loyalty and satisfaction to measure success, business fluctuation and possible business at risk. Take appropriate corrective action internally and / or with the customer
Promote DHL brand image and values through own appearance and behavior so that it reflects DHL high standards and develops customers’ relationship
Manage and develop a portfolio of prospects and existing customers through building a strong customer relationship to ensure that customers’ needs are recognized and met
Establish customer agreements and ensure and that pricing guidelines are always applied and profitability targets for customers are met. Ensure that customers’ prices are reviewed on regular basis and whenever any discrepancy arises between actual and promised volumes a re-negotiation takes place
Develop and implement an approach to secure competitors and prospects business in the shortest time possible. Establish Prospects pipeline to support this approach and target them accordingly
Exploit all new opportunities from existing and potential customers (prospects) ensuring a maximum penetration of DHL in assigned territory
Develop and implement a personal sales plan and call cycle that incorporates initiatives for identifying and gaining new business and maximizes growth of existing customers to achieve the individual sales (volume and profitability) targets
Manage all customer-related information by communication to the selling team around specific customers as well as in sales systems so that other DHL staff can access customer and territory information
Monitor customer performance, loyalty and satisfaction to measure success, business fluctuation and possible business at risk. Take appropriate corrective action internally and / or with the customer
Promote DHL brand image and values through own appearance and behavior so that it reflects DHL high standards and develops customers’ relationship
Manage and develop a portfolio of prospects and existing customers through building a strong customer relationship to ensure that customers’ needs are recognized and met
Establish customer agreements and ensure and that pricing guidelines are always applied and profitability targets for customers are met. Ensure that customers’ prices are reviewed on regular basis and whenever any discrepancy arises between actual and promised volumes a re-negotiation takes place
Develop and implement an approach to secure competitors and prospects business in the shortest time possible. Establish Prospects pipeline to support this approach and target them accordingly
Exploit all new opportunities from existing and potential customers (prospects) ensuring a maximum penetration of DHL in assigned territory
Develop and implement a personal sales plan and call cycle that incorporates initiatives for identifying and gaining new business and maximizes growth of existing customers to achieve the individual sales (volume and profitability) targets
Manage all customer-related information by communication to the selling team around specific customers as well as in sales systems so that other DHL staff can access customer and territory information
Monitor customer performance, loyalty and satisfaction to measure success, business fluctuation and possible business at risk. Take appropriate corrective action internally and / or with the customer
Promote DHL brand image and values through own appearance and behavior so that it reflects DHL high standards and develops customers’ relationship
Manage and develop a portfolio of prospects and existing customers through building a strong customer relationship to ensure that customers’ needs are recognized and met
Establish customer agreements and ensure and that pricing guidelines are always applied and profitability targets for customers are met. Ensure that customers’ prices are reviewed on regular basis and whenever any discrepancy arises between actual and promised volumes a re-negotiation takes place
Develop and implement an approach to secure competitors and prospects business in the shortest time possible. Establish Prospects pipeline to support this approach and target them accordingly
Exploit all new opportunities from existing and potential customers (prospects) ensuring a maximum penetration of DHL in assigned territory
Develop and implement a personal sales plan and call cycle that incorporates initiatives for identifying and gaining new business and maximizes growth of existing customers to achieve the individual sales (volume and profitability) targets
Manage all customer-related information by communication to the selling team around specific customers as well as in sales systems so that other DHL staff can access customer and territory information
Monitor customer performance, loyalty and satisfaction to measure success, business fluctuation and possible business at risk. Take appropriate corrective action internally and / or with the customer
Promote DHL brand image and values through own appearance and behavior so that it reflects DHL high standards and develops customers’ relationship
Main Duties:
- Preparing the printed airway bill( AWB ) which includes all the Sender & Receiver Information & also includes the Description of the Shipment which attached with the Shipment.
- Preparing daily Report for every Shipment and forward this Report to pursuance department to follow the Shipment once leave the Origin(Egypt) till delivers to the Receiver and solve any Problem could delay the Shipment for Delivery.
- Achievement the Selling & Marketing Programs, which have been prepared from the Mangement.
- Provide Service, Product, Time of Delivery, Pricing & Transit Time Information to Customers.
- Answering incoming customer telephones calls withhin a pre-set standard.
- Answering incoming customer telephones calls withhin a pre-set standard.
- answering incoming customers` requirements regarding sending personal or business shipments all over the world and provide service, product, time of delivery, pricing & transit time information to customers.
- provide the customers with customs procedures and needed paperwork which must attached with any shipments inbound egypt or outbound to avoid delaying due to customs regulations.
- answering incoming customer inquires ragarding their shipments once leave the origin till arrived to the destination and delivered to the receiver.
- Finishing the Visa Applicant procedures by making him a Reciebt to make him able to receive his passport and any document and also track his shipment(passport)
Teaching
Translation
Summer course from DAAD: Deutscher Akademischer Austauschdienst ( Scholarship)
B.A in German Language, Faculty of Languages & Translation, October 6th University, 2003 Degree: Excellent