IT MANAGER
FREIGHTWORKS
Total years of experience :21 years, 4 Months
Role
• • Responsible and Accountable for IT performance of current IT infrastructure and software solutions
• Developing and Implementing IT/Security Policies and Procedures
• Developing Implementing and Regular testing of Business Continuity Plan and Disaster Recovery Plan
• IT Budget and IT Strategy
• IT Business Support
• Managing the upgrades of the Network, OS, Antivirus, AMC’s, IT Renewals, Unified Communications
Accomplishments
• Implemented an entire new ERP- System with modules like Freight forwarding, Finance & Accounts, HR, Warehousing, Transportation & Business Intelligence
o Responsible for Vendor selection using grid Matrix involving various weighetage option
o Presenting management report with the findings and finalaization
o Project Plan, Project Hand book, Formation of a core Project Team
o Server Installations, Database and Application installation co -ordination
o Setting up UAT environment and Organizing trainings
o Data Migration, Checking and Parallel run
o Management Confirmation and Signoff
o GO-LIVE.
• Infrastructure Overhaul - 2012 including:
o Upgrade of MS Exchange for 2003 to Exchange 2010 with high availability and redundancy with new servers.
o Active Directory Upgrade from Windows 2003 to Windows 2008
o File and Print Upgrade from Windows 2003 to Windows 2008
o Changing of Legacy Tape drive backup to server based Symantec BackupExec with on-site and off-site in NAS backups
o Implementation of Microsoft Lync for Unified Communications
o Upgrading users from Window XP and Office 2003 to Windows 7 and Office 2010 involving PC images for different models and User deployment checklist
• Designed and Implemented in-house Disaster Recovery setup. A high availability and Disaster devices at head office and remote site providing Disaster recovery covering ERP Application and database servers along with AD and MX exchange servers
• Shifting of Data Centre - 2013
• New SIEMENS IP PABX with Unified Communication
• Migrating from MEPAW to C2C: Implementation of a state of the art web based C2C.
• Printing Project: Analysis of printing requirements of the company and elimination of all small printers from the network, by diverting all printings to MFD (Multifunction Device), to reduce printing cost per page.
• New Company Website: implementation of a completely new content management website for Freightworks (replaces the 10 year old website).
• Intranet: Developing a completely new Intranet / Staff Portal with CMS
• Blackberry Solution: Implementation of Blackberry services for Managers & Senior Managers for receiving official mails.
• ISP lines Cost cutting: Evaluation & Analysis of all communication lines
• Anti-Spam filter : Implementation of a new Anti-Spam solution by changing the internet pointing records where mails are diverted to Postini server to block spam and virus mails and provide a report to the user every morning.
• Led to reduction in printing by implenting scanning methods for departments and set up easy file sharing
• Consolidated IT vendors to reduce IT operational and buying costs and successfully implemented IT assets tracking
• Streamlined Transportation process by introducing Electronic Delivery notes shared in common place avoiding transport requests through email and telephone.
• Attained cost reduction by changing remote sites from leased line to a secure VPN connect.
• Implemented Global VPN client access for remote users to access HO.
• Designed New Exchange 2010, Lync 2010 and Unified communications to provide easy and effective collaboration
• Manager of the year 2012 for:
o Planning and Executing the infrastructure Upgrade (Exchange 2010, Lync 2010, Unified Communication, Firewall upgrade, Backup Systems, Re-cabling of Headquaters) well within time and budget and
o Major cost reduction of up to AED375, 000 annually by changing IT infrastructure and respective vendors.
Role
• Supported Network and IT infrastructure for the corporate
• Provided support to high end KIOSK and Barco screen setup for the Airline Network operations
• Designated Senior Support Engineer for Network Control Center of the Airline.
Accomplishments
• Distinction of being involved in Migrating users to New EK Headquarters
• Received Najm (Star) Award - May 2008 for effectively planning and solving the long standing problem for the Skywards Dept users
Role
• Responsible to install, maintain and support IT hardware and peripherals to meet business requirements & 3rd party software.
• Ensured that all IT hardware complies with the Information asset security standard issued by GIS
• Provided 1st level support to all data/voice communication devices and lines (LAN, WAN, PABX)
Accomplishments
• Pivotal in managing projects like
o Migrating of all UAE users to Global Exchange Server.
o EMC office movement from Country Office to Cargo Village incl
o coordination with ISP for communication lines & physical movement of PC’s and Cargo scanners.
o Migration of all users in Country Office from Netscape to Outlook
o Complete Karama Operations move to a new facility in Al Quoz
o RF and heavy weight scale setup for remote sites
o COMMSRACK rearrangement in all remote sites according to standards with minimum downtime
o FUJITSU-scanner configuration & implementation at Jebel Ali
o ETALK server configuration and coordinating with supplier for the software installation and call recording.
o Sharjah Operations move to a new location in Sharjah
• Distinction of receiving:
o Support Employee of the Month - April 2006, for successfully completing the EMC/office move exactly as per plan
o Extra Miler Award - September 2006
o Nominee - Employee of the year 2006
o Extra Miler Award - March 2007
Online and help desk support for all the users of the corporate
• Installation and effective maintenance of the domains
• Planning and implementing WAN connections
• Leading and supervising a team of seven members
for IT support and troubleshooting for external sides.
• Terminal server installation and configuration
• Router configuration
• LAN maintenance
• Implementation of Access Control System for Automatic doors
Scored a GPA of 3.6 out of 4.0 - MASTERS OF BUSINESS ADMINISTRATION. PROJECT DONE ON - Designing supply chain management & Solution for a coffee making company to distribute the vending machine and to order refills through DHL-
GPA 7.2/10.00 passed in honours Project on Micro processor programming for commanding electrical appliance operate through sound instructions-