Ahmed Qasem

Lead PHP Developer at Novel Technologies

• Saudi Arabia - Riyadh
• January 2014 to November 2019

 Installing and configuring computer hardware operating systems and applications.
 Monitoring computer systems and network
 Troubleshooting system and network problems and diagnosing and solving hardware or software faults
 Providing support, including procedural documentation and reports
 Setting up new users accounts and profiles and dealing with passwords issues
 Working continuously on a task until completion
 ¬Installing and configuring access points
 Create, edit and manage group policy - Windows server 2012 as required
 Install and configure Cisco Switches with port-security as required
 Install and configure Active Directory Domain Controller
 Install and configure DHCP Server
 Install and configure DNS Server
 Install and configure I-Guard (Finger Print Attendances System), modify employees
 Install and configure a based linux call center systems ( Elastix and Asterisk ) and integrating the call center with the CRM System (vTiger).

IT Technician at Al Hammadi Hospital

• Saudi Arabia - Riyadh
• January 2009 to April 2013

 Provide technical support to the Company.
 Provide basic troubleshooting on computer system and related devices.
 Install, configure, support and maintenance of:
 Windows Terminal Services server and client.
 Windows System Update Server and Forefront client configuration..
 Join Domain and Domain Controller policies…
 Install and configure Windows Exchange Server and Client.
 Configuring Operating Systems.
 Configuring various applications to control the access to the internet.
 Configure and install a Network Monitoring applications.
 Performing daily checks to perform system availability.
 Performing diagnostics with users to collect information about problems and determine the source of error.
 Logging and tracking calls using problem management databases, and maintaining history records and related problem documentations.
 Install, configure, and control Browse Control Server.
 Install and configure Cisco wireless access point for WIFI services.
 Install and configure Net Support Manager for remote accessing and full monitoring.
 Install and configure Cisco Security Surveillance Camera.

Technical Support at Al Hammadi Hospital

• Saudi Arabia - Riyadh
• January 2009 to March 2013

Telephone Customer Service at al hammadi hospital

• Saudi Arabia - Riyadh
• July 2002 to January 2009

 Screens all calls and following clinic guidelines direct appropriately to physicians, administrators and other staff.
 Takes messages following guidelines related to timeline and accuracy and processes appropriately.
 Announces emergencies following protocols.
 Promote customer care and help customers to resolve all their queries.
 Give appropriate and relevant information to the customers.
 Maintain a position of trust and responsibility by keeping all customers business confidential.

Customer Service Agent at Al Hammadi Hospital

• Saudi Arabia - Riyadh
• July 2002 to January 2009