Operations Officer
Dubai Bank
مجموع سنوات الخبرة :12 years, 8 أشهر
• Responsible for processing & posting of cash management operations. Transactions covering assigned activates, within the delegated authorities, with the aim to identify risks in transactions handled & maximizing productivity while ensuring efficient, accurate and high quality service to bank customers.
• Manage inward/outward clearing and PDC’s for all Branches and transfer daily outward files to Central Bank with in cut off time
• Monitor inward returns/outward returns and upload the files branch wise, correspondence with all branches for the process within cut off time.
• Physical reconciliation of inward/outward files of all branches.
• Work in accordance with department objective and established policies and procedure including ICCS complied work is subject to general review by Finance Manager Operation.
• Responsible for providing support in new product implementation in order to meet implementation timelines.
• Handling queries and emails received from internal/external dept.
• Coordinate and development of business continuity plan for Central Operation.
• Report daily/Report errors/mistakes in the MIS form on daily/monthly basis.
• Makes direct contacts with customers and the target market in selling Bank’s products & services.
• Responsible for the effective relationship management of a portfolio of corporate customers, existing and new, with a view to enhancing corporate relationships.
• Preparing finance application &instruction on credit limits for approval& opening &closing finance accounts for customer.
• Responsible for servicing and build good relationships with high net worth clients.
• Responsible for acquiring new clients and retention of the existing clients.
• Prepare/identify database for high net worth clients and arrange marketing calls.
• Responsible for addressing and resolving the client issue.
• Responsible for preparing financial documents & reports (Account Receivable, Account Payable) Bank Reconciliation, Trial balance, Balance Sheet.
• Key person of contact with The Central Auditing Office.
• Responsible for handling inquiries related to finance products &services to customers
• Managing customer issues & complains in efficient & friendly manners.
• Responsible for auditing financial documents
• Responsible for preparing analysis reports.
• Assistant in preparing financial statements.