Senior Application Support and Quality Assurance Engineer
Tawuniya -The Company for Cooperative Insurance formerly NCC
Total years of experience :14 years, 7 Months
• I responsible for manage Application Configuration on the deployment phase of projects/programs of varying complexity across QC testing, UAT pre-prod and production servers.
• Discover configuration items and update the CMDB.
• Report the change in the Software and hardware assets.
• Identify and communicate technical problems, tuned processes and enhanced solutions to internal stakeholders.
• Manage and monitor ITSM requests, Incidents, Problems, Changes, Releases, and Configuration.
• generate weekly, monthly, quarterly and yearly reports to ensure resolve on time and SLA has been met.
• Assure the ITSM policies and procedures are followed as per ITIL standards best practice.
• Ensuring Problems, Incidents, requests and Changes are resolved within their SLA.
• Raise problems for any repeated incident and create a work around solution until issue is fixed.
• Monitor and provide effective solutions for fixation of the reported monthly problems related to production systems.
• Conduct reviews to assess quality assurance practices in software products and project deliverable.
• Create Knowledge Articles to enlarge the knowledge base for guiding and help users.
• Administer and Configure CA Service Desk.
• Integrated between Configuration items and CA Service Desk Changes.
• Administrate and Configure Harvest &VSS Source control.
• Administrate and support SADAD services (web Methods integration Server).
• Handle Daily Application Issues related to Medical (UW, claims, approvals, CCHI services, El ELM Service and Thiqa service ) as second line support for all active line of business .
• Create Knowledge and problem Management as a work around solutions.
• Administrate & handle daily issues for eService users on mobile & application Portal.
• Handle daily issue related to eservice care system.
Developed Group Insurance System (EGAP) -- oracle 10g
Developed ASSETS System --oracle 10g
Support EBAO Insurance System Support & completed) IT Queue Ticket System (service desk))
Proactively detect all incidents on IT Services and Platforms.
Working to handle all Tickets (EGYPT/MEA
Ensure service level agreements (SLA) are Met Work as part of a team to ensure offering world-class Customer Service at all times.
Giving Support to testing and also preparing documents.
Implement new product features using JAVA and Oracle 10g Development (Forms and reports)
Be proactive in regards to the improvement of processes and Procedures
Create, Modified, maintained and developed the pl/SQL codes to develop new enhancements.
Design product features, create high-level and detailed design documents, and conduct design reviews
Design & Development of reports
Implement solutions to satisfy application business and technical requirements
Create, Modified, maintained and developed the pl/SQL codes to develop new enhancements.
Develop and maintain the documentation to support the business.
Responsibilities as an oracle developer include management of the queries, enhancement and support service issues.
Responsible for the fixation of the errors in data by utilizing the GUI interface of application and SQL scripting.
Design & Development of application using Oracle Forms Builder.
Design & Development of reports using Oracle Report Builder
Developed the PL/SQL codes on the basis of the requests for the change Proficient in server side programming like Procedures, Functions, Database Triggers, Packages using PL/SQL and SQL.
Hands on experience in giving user training
: Browse, create, edit, and delete schema objects
Execute SQL statements
Edit and debug PL/SQL program units
Manipulate and export data
Create and display reports
Unit testing, system testing and user training
Implement solutions to satisfy application business and technical requirements
Customizing Oracle application
Grade : v_Good Project : Excellent