Operations Manager
Noon Medical Company
Total des années d'expérience :19 years, 1 Mois
Highlights:
• Delivered 20% gross profit in the first year and increased gross profit to 38% in the following year.
• Led aggressive sales plans and grew revenue by 40% in a span of 5 years, establishing the company at rank #1 in the dental field.
• Established the company’s tender department and successfully participated in several tenders of the Ministry of Health (MOH).
Key Responsibilities:
Business Operations
• Manage the company’s sales and business development operations in both the domestic and international markets with full authority for controlling operations and achieving performance targets.
• Develop and implement strategies and plans for expansion into new markets as well as sustaining and driving growth in existing markets to improve market share and generate higher revenues for all product categories.
• Work closely with departmental heads in developing, reviewing and updating operating budgets based on sales forecasts aligned to a rapidly changing market environment.
• Lead the formulation and execution of effective marketing programs and brand development activities ensuring optimum utilization of budgets to achieve market share growth targets.
• Conduct periodic performance reviews to identify and assess variances from plans and achievement of P&L objectives and implement required action plans to improve overall performance.
Sourcing and Procurement
• Manage the procurement of medical and dental equipment from manufacturers in Europe, USA and Korea to meet requirements of the Kuwait market.
• Negotiate and sign long-term agreements with manufacturers covering detail of prices, terms and service level agreements assuring achievement of best value to the company.
• Coordinate with the sales team in collating and consolidating customer orders, monitor current inventory levels and raise purchase orders on suppliers.
• Manage the entire order fulfillment process including expediting shipping of orders with suppliers, receipt of materials to billing/invoicing and delivery to customers.
Customer Relations and Service
• Supervise and guide sales and service engineers in delivering consistent high standards of customer service including fulfillment of customized requirements of clients.
• Coordinate and oversee the fully-equipped support department ensuring efficient and high quality after-sales service and support to customers.
• Monitor all aspects of customer relations including response to queries and requests as well as investigation, identification of root causes and remediation of customer complaints/issues to achieve and sustain customer satisfaction.
Process Improvements
• Manage and facilitate the process of identification and adoption of industry best practices in sales, marketing, customer service and supply chain management.
• Participate in the implementation of innovative process enhancements to reinforce exiting processes across the organization.
Key Responsibilities:
Sales Manager
• Reported to the principal, Norgine in the UK and led a team managing sales and promotion of products in the gastroenterology (including colonoscopy and endoscopy bowel preparation) specialty to clients in the government and private sectors in Kuwait.
• Supported the senior management in the development of short, mid and long term strategies for driving business growth by providing insightful market intelligence.
• Developed monthly sales plans, established team revenue targets and supported execution of plans motivating sales team in achieving/exceeding sales and revenue targets.
• Managed all aspects of placement and promotion of products including creation and execution of mainline marketing programs to disseminate benefits of Norgine products and drive up sales.
• Formulated and rolled out several innovative marketing projects to create brand awareness in new markets with strong growth potential.
• Built and sustained productive relationships with key opinion leaders (KOL) in the medical profession acquired and managed key accounts and implemented strategies to grow referral business.
• Managed the entire process of business development and generation with major healthcare organizations including supporting preparation of business proposals and bids, negotiating prices, striking deals and signing contracts.
• Reviewed sales performance on a daily, weekly, monthly and quarterly basis, identified opportunities for improvement and implemented appropriate action plans.
• Joined AAW as a Senior Medical Representative (March 2005) and earned promotion to Sales Supervisor (June 2008) and to Sales Manager (January 2010)