IT Site Administrator
TASC Outsourcing, Sheikh Zayed Road Dubai UAE.
Total years of experience :17 years, 1 Months
•Maintaining the core IT infrastructure services such as System Centre configuration manager, MS Exchange 2013, DNS, DHCP, Active Directory and LDAP directory services and other core services as required to maintain the operability and integrity on the environment.
•Minimizing security incidents by updating virus definitions, service packs and software patches. Supervising security, system and application logs from various devices & applications.
•Coordinate with the IT helpdesk to provide support to end users within the agreed SLA to meet the KPIs defined.
•Maintain the IT assets both hardware and software inventory are identified, classified, tagged and maintained within the IT Department.
•Asset management through a centralized system for delivery, revoking, transferring and tracking of the assets.
•Provide support over the phone assistance to client members, documented reports of service calls and perform remote assistance on users’ desktops though SCCM.
•Responsible for supervision of backup and data recovery operations using Symantec Backup Exec 2010 and rotation of the media backup tapes and storing and vaulting them with the media vault vendor.
•Manages all network servers and other network components, including installation, configuration and maintenance
•Develops and maintains network security procedures. Adds, removes, and changes authorities for network users in compliance with the defined process and approvals from IT Head.
•Plan & Discuss to IT Head for any rollout or upgrade related to infrastructure, communications like Phone, Internet services, etc. and execute after approval from the IT Head.
•Resolves problems reported by end users of local and wide area networks, personal computers, networking equipment (switches, routers, etc.) Provides answers to complex questions related to these systems.
Administrating Window Server 2008 Active Directory, DNS, and DHCP, File and Print Services.
Managing safeboot/winmagic password recovery.
Administration of Windows base applications, anti-virus, Data protection, email.
Prepare daily SLA and extended support reports.
Mail configuration and troubleshooting in Blackberry, iPhone and iPad.
Configuration and troubleshoot MS Outlook 2013.
Managing Data Backup and restore by using druva and window easy transfer tool.
Daily maintenance and problem resolution, OS patches and software upgrades, hardware configuration.
Using ITIL Process to manage IT support and services.
Remote troubleshooting of desktop/Laptop using Lync, Remote Assistance.
Installation, Configuration and troubleshoot MS Office2013, PDF Writer, 7Zip, Adobe Reader, McAfee Safe boot, Symantec Antivirus.
Installation, configuration and troubleshoot SAP GUI 7.3, MS Outlook 2013, eAudit, Prowess etc.
Configures, troubleshoot LAN/WAN devices and related services.
Identifies, diagnoses, and resolves network problems.
Managing, Troubleshoot Canon Printer, VC and Projector related issue.
Configuring and troubleshooting VPN clients like Ciscoanyconnect, RSA Token.
Administrating Windows and Linux Operating system, applications, anti-virus, Data protection, email.
Mentoring of junior resources, Helping team members in trouble shooting
Reviewing Elixir Ticketing tool and assign engineer to resolve IT issues in organization.
Support of IT Operations ensuring quality IT support is provided to end users.
Setup and support of networks and network services.
Daily maintenance and problem resolution, operating system patches and software upgrades.
Configure Desktop & Laptop in Domain environment and OS Deployment by Tivoli Provisioning Manager.
Configuration and troubleshooting of E-mail and chat clients (Lotus Note, sametime).
Configuring and Troubleshooting Windows and Linux base applications.
Migrating desktop user to virtual desktop in following virtual technologies like Wyse Think Client, Citrix Web Client and KVM Windows on Linux workstation.
Identifies, diagnoses, and resolves network problems.
Ensure backups are successful and tapes are changed on time
Administrating Window7, Window Server 2008 Active Directory, DNS, and DHCP etc.
Windows and Linux systems, business applications, anti-virus protection, email, and authentication administration.
Daily maintenance and problem resolution, operating system patches and software upgrades, and routine hardware configuration.
Remote troubleshooting of distributer and user’s desktop using Team Viewer/Remote Desktop.
Configure Desktop & Laptop in Domain environment
Configuration and troubleshooting of E-mail clients (MS-Outlook 2007).
Configure the Blackberry Services & Software (Data Backup & Restore & Mail configure)
Configures, tests, and maintains LAN/WAN equipments and related services.
Identifies, diagnoses, and resolves network problems.
Coordination with Vendor for connectivity and hardware related issue.
Managing IT assets and prepare documents.
Manage the daily & Weekly call log report, Call assignment within the team from tool (HPSM)
Installation/Configure Company own Application (Omni Scan, CRM, PRM, RDWeb, OIM etc.)
Configure the Network Based Printer (Cannon iR2220/2270 )
Manage and troubleshoot Polycom HDX 7000 series video conference system.
Restaurants and Warehouses visit to Implementation new system, Upgrade existing system, Troubleshoot and Support user’s problems.
Installation, configuration and the administration of Window Server 2003/2008 domain controllers, active directory, DNS, DHCP, TCP/IP, backup and recovery etc.
Create user account and set user policies in windows Server 2003/2008 and Exchange server 2003/2007.
Install, configure, and technical support to computer user on windows xp/vista/7
Install, Modify, Support and troubleshoot a point of sales (Comprise Application) using in restaurants.
Perform data backups and recovery operations.
LAN design & Cabling
OS & Software Installation, Antivirus Installation, Printer Configuration, Drivers for various peripherals installation.
Patch update, Firmware update, Software upgrade, Antivirus updating in various PCs.
H/w, S/w and N/w devices Problem calls logging & follow up with vendor like Retail Business Solution, Panygon System Arabia, PC times, Arabic Computers, etc.
Troubleshoot LAN, WAN, Internet connectivity and DSL line issues.
Re-installation of OS & Software.
Configuration & troubleshooting of E-mail clients (MS-Outlook 2003/2007 & Outlook Express).
Install, configure and troubleshoot CISCO Routers and Switches.
Administering the network in windows 2003 & NT domains, user account, system policies, DNS etc.
Troubleshooting various application packages such as Dealership Management System Package on Microsoft Small Business Server 2003.
Responsible for backup management of SQL Server and Restore at onsite.
Extraction and Data migration from existing database to new database.
Understanding the existing accounting structure and its management in new system (Creation of required Ledgers under appropriate Account groups, Mapping of Ledgers base on the transaction requirement, Posting and Tallying the Trial Balance in new system).