ICT Project Manager
China Telecom (Africa & Middle east) Ltd
Total years of experience :13 years, 0 Months
• Led projects and analyzed data to identify opportunities for improvement.
• Developed project management roadmap to define project objectives, timelines and milestones.
• Devised test plans to validate accuracy of IT projects.
• Managed various IT projects to meet deadlines and customer requirements.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Managed team of employees, overseeing hiring, training and professional growth of employees.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Led and managed staff of 60 team members engaged in administering complex IT infrastructure.
• Prepared and submitted project invoices for review and approval.
• Drafted project reports to identify successful outcomes, insights and future recommendations.
• Promoted efficiency among departments with prompt resolution of system issues.
• Generated reports to track performance and analyze trends.
• Diagnosed and troubleshot hardware, software and network issues.
• Managed vendor relationships by negotiating pricing options and external contracts.
• Established standard operating procedures and preventive maintenance on newly acquired systems.
• Monitored projects and communicated scope changes, constraints and variances to team.
• End User support on Windows and MAC platform
• Created service level agreement for IT operational functions and help desk operations.
• Handing operations at event sites in regard with activities related to IT infrastructure and security
• Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
• Consulted with engineering team members to determine system loads and develop improvement plans.
• Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
• Conducted research on network products, services, protocols and standards for network procurement and development efforts.
• Coordinated efficient large-scale software deployments.
• Complete support on Microsoft Office 365 - Migration, Creating new domain and Admin portal
• Working on Microsoft CSP
• Supporting team Navision report creation
• Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc
• Perform daily system monitoring, verifying integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• VMWare administration with Windows server background
• Install, configure VMware ESX, ESXi, within vSphere 4 and 5 environments.
• Perform regular security monitoring to identify any possible intrusions
• Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements. Consulted with businesses and homeowners regarding CCTV security system needs.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• VMWare administration with Windows server background
• Install, configure VMware ESX, ESXi, within vSphere 4 and 5 environments. Perform regular security monitoring to identify any possible intrusions.
• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
• Create, change, and delete user accounts per request.
• Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
• Upgrade and configure system software that supports GIS infrastructure applications or Asset Management applications per project or operational needs.
• Maintain operational, configuration, or other procedures
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
• Maintain data center environmental and monitoring equipment.
• Managing cloud and physical network storage.
• Implementing security measures and basic testing.
• Meet and work with clients to determine requirements and to define the scope of a project.
• Travel to customer sites and analyse IT requirements within companies and give independent and objective advice on the use of IT.
• Be involved in sales and support, and where appropriate, maintain contact with client organisations.
• Organise training for users and other consultants.
• Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations.
• Performing disaster recovery operations and data backups when required.
• Protecting data, software, and hardware by coordinating, planning and implementing network security measures.
• Troubleshooting, diagnosing and resolving hardware, software, and other network and system problems.
• Maintenance of Telephony systems - IP and Digital.
• Replacing faulty network hardware components when required.
• Maintaining, configuring, and monitoring virus protection software and email applications.
• Monitoring network performance to determine if adjustments need to be made.
• Conferring with network users about solving existing system problems.
• Operating master consoles to monitor the performance of networks and computer systems.
• Coordinating computer network access and use.
• Designing, configuring and testing networking software, computer hardware, and operating system software.
• Security systems - access control, door locks, biometric systems.
• Installing, configuration and troubleshooting of Wi-Fi networks.
Installing CCTV cameras in various locations.
Providing ongoing service, repairs and maintenance of varied CCTV systems within the area.
Managing the sub-contractors on site ensuring they work as per company standards.
Installing and maintenance of QMS(queue management system) Equipments.
Create QMS related policy at organizational level.
Installing and maintenance of Web Based Windows platform Application for QMS.
Responsible for maintenance of assets such as system details, accessories and peripheral devices.
Handling tickets and update canned response to the team via Request tracking ticket tool.
Reporting weekly details with regards to ticket quality, Service level agreements, Response/Closure Timings and Updating Methods.
Training to last Customer Support Representative to operate the Queue System.
Working to SQL based DBMS (Inline Manager) For maintaining the QMS.
Responsible for training the CRM’s of the organization for generating Daily, Weekly and Monthly reports.
Project : FTTH (Fiber To The Home)
• Migrate copper base networks to GEPON (Gigabyte Ethernet Passive Optical Network)
• In charge of handling installations and customer complaints..
• Configure Cisco, D-Link, Netgear, Belkin, Aztec, Gigaset, etc routers. Wireless devices.
• Working on optical device ONT(optical network terminal)
• Installing and maintaining VoIP telephony devices.
• Troubleshooting data devices like One-access ISDN device.
• Install IPTV set top box, Digital Audio and Video recorder personal video recorder.
• Hand Experience in Fiber Termination with Specialist Tools. .
• Proactively manage customer relationships.
• Continuously educate customer on products/ features and end to end solutions
• Responsible for aligning activities to promote company products and drive new solutions
• Sales of Computer hardware peripherals.
• Interaction with customers and keeping them abreast of technology
• Setting up meetings with customers to ensure functionality.
• Complete Hardware installation and troubleshooting.
• Troubleshooting for internet connections, modem configuration both wired and wireless.
• Establishing of new LAN Network and troubleshooting.
• Customer services for troubleshooting of both hardware and network.
• Completed Bachelors in Business Administration (BBA) in the year 2010.
