IT Manager
Middle East Maritime Repair
مجموع سنوات الخبرة :13 years, 4 أشهر
● Lead and manage IT projects while ensuring they met strategic business requirements. including the design and development of new IT systems and services.
● Research and recommend software products and services to support business needs.
● Setup of complete IT infrastructure and IT operation from scratch.
● Prepare and recommends the budget of the function and monitor the financial performance against the budget.
● Assesses the impact of introduced changes to people, process and systems and develops relevant communication and awareness initiatives to support the effective implementation of changes identified.
● Ensures all staff have clear objectives, regular performance feedback sessions, formal annual appraisals, enabling ability to build new skills and increase engagement.
● Implemented organizational wide ERP solution.
● Developed and implemented IT policies and procedures.
● Implemented several security technologies and measures.
● Oversees the delivery of technical support, supervision of the IT operations.
● Participate in security audits or any third-party audit
● Successfully certified the company with ISO 27001 certification
● Contributes to the development of department’s strategy and ensures translation and alignment during the development and monitoring of IT strategy including objectives, targets and initiatives.
● Lead and manage IT projects, including the design and development of new IT systems and services.
● Prepare and recommends the budget of the function and monitor the financial performance against the budget.
● Ensures all staff have clear objectives, regular performance feedback sessions, formal annual appraisals, and individual development plans
● Oversees the delivery of technical support, supervision of the IT operations.
● Work with a Service Management Tool, to track and record all Incident, Request and Change Management tickets
● Introduced 4 major products, which produced new revenue stream for company.
● Develop business architecture using requirements such as scope, processes, alternatives, and risks.
● Analyze client’s business requirements and processes through document analysis, interviews, workshops, and workflow analysis.
● Communicate client’s business requirements by constructing easy- to-understand data and process models
● Data Analysis and dashboard implementation in Power BI
● Responsible for HR system of all group of companies.
● Project Manager for ERP implementation .
● Draft and maintain business requirements and align them with functional and technical requirements.
● Solely supporting Jeddah branch and Riyadh branch.
● installing and configuring computer hardware operating systems and applications.
● monitoring and maintaining computer systems and networks.
● providing support, including procedural documentation and relevant reports using Help desk management system
● maintaining records of software licenses and Budget control
● Responsible for purchase and distributing All It related stuff.
● Managing Sonic wall Firewall
● CISCO IP phones administration
● Active directory administration and group policy management
• Active Directory users administration.
• Monitoring and maintenance of 100+ servers in all sites
• Solely managing Symantec exec backup server, inventory in
all the sites
• Setup and maintain Exchange server and other Mail servers(Kerios).
• Set up, maintain and troubleshoot Microsoft Windows 7.
• Configure and maintain printers, scanners, and other peripherals
• Managing Fortinet firewall server.
• Managing File server and FTP links.
• Managing Cisco Ip phones and conferencing devices.
• Monitor system performance and network communication.
• Eset Antivirus server administration
• Designing Network structure, configuring and managing routers and switches
• Responsible for purchasing and distributing of IT materials for all the sites
• Responsible for diagnosing & resolving hardware, software & end users problems
• Acting as the first point of contact for all IT & technical queries
• Involved in the rollout of software updates and patches.
• Working within a TCP/IP network environment, including DHCP, DNS and ethernet
• Communicating with third party technical specialists.
• Configuring and managing backup & restore procedures.
Data entry of insurance related documents
data entry of medical related data.